Education Sales Assistant

Synopsis of Role

The Education Sales Assistant plays a key role in supporting the sales process within an educational setting, from the initial client inquiry through to the enrollment or lease agreement stage. This position is responsible for engaging and nurturing prospective students or tenants, providing accurate and timely information, and ensuring a smooth and positive customer experience throughout the sales journey.

The Education Sales Assistant must have a strong understanding of the institution's programs, extension products, and services. Responsibilities include preparing invoices, sending Electronic Direct Mailers (EDMs), organizing Viber group communications, coordinating campus or center tours, and scheduling appointments for sales executives, directors, and managers. Additionally, this role requires maintaining detailed and up-to-date records in the sales tracker to support data-driven decision-making and follow-ups.

Essential Functions

• Client Relationship Management: Proactively nurture prospective clients—whether students or tenants—from their initial inquiry through to the proposal and decision-making stage. Provide timely follow-ups, answer questions, and maintain ongoing engagement to build trust and drive conversions.
• Consultation and Advising: Offer personalized counseling to potential students or tenants, clearly explaining available extension programs, services, housing options, and other offerings. Address individual needs to help clients make informed decisions that align with their goals.
• Product and Service Knowledge: Maintain a thorough and up-to-date understanding of all extension products and services to effectively communicate their value and respond to client queries with confidence and accuracy.
• Front Desk and Walk-In Management: Serve as the first point of contact at the center. Greet visitors, respond to walk-in inquiries, address concerns professionally, and ensure a welcoming and service-oriented environment.
• Invoice Preparation and Payment Processing: Accurately generate invoices and assist clients with the payment process, ensuring all transactions are recorded and processed in compliance with internal protocols.
• Client Communication: Draft and send Electronic Direct Mailers (EDMs) to prospective and current clients to promote programs, events, or important updates. Manage recipient lists and ensure messaging is relevant and timely.
• Group Communication Management: Set up and monitor Viber groups or other digital communication channels to streamline updates, announcements, and engagement with enrolled or interested clients.
• Tour Coordination: Organize and lead center or campus tours for interested clients, ensuring they receive relevant information, have their questions answered, and leave with a strong impression of the institution or facility.
• Appointment Scheduling: Manage calendars and schedule appointments on behalf of sales executives, directors, and managers. Ensure that meetings are well-coordinated and that clients are properly informed of their schedules.
• Sales Tracker Maintenance: Keep the sales tracker up to date with accurate and detailed client information, including contact details, communication history, progress status, and other relevant data to support reporting and analysis.
• Administrative Support: Prepare and submit requisition slips for office and sales materials or other operational needs, following standard approval procedures.
• Other Duties: Perform additional administrative or sales-related tasks as assigned by the supervisor, supporting the team in meeting sales targets and delivering excellent service.

Preferred Education and Experience

• Bachelor's degree in Education, Business, Communications, or a related field preferred.
• Proven experience in sales, customer service, or administrative support, preferably in an educational or service-oriented environment.

Job Type: Full-time

Work Location: In person