Customer Service Associate

23 hours ago

Santo Tomas, Calabarzon, Philippines Business Process Outsourcing International, Inc. Full time ₱200,000 - ₱400,000 per year

Key Responsibilities

  • Provide general sales and customer support
  • Manage emails, calls, and customer inquiries
  • Enter and update orders in the ERP system
  • Prepare quotations and follow up with customers
  • Coordinate with production on lead times and deliveries
  • Track payments for pre-pay orders
  • Manage RMA (Return Merchandise Authorization) process
  • Support customers using online portals
  • Assist in international shipping and export documentation
  • Participate in meetings and prepare reports as needed

Qualifications

  • Bachelor's degree or equivalent
  • Open to fresh graduates with strong communication and organizational skills
  • Experience in customer service or admin work is a plus but not required
  • Proficient in computer systems and CRM tools
  • Team player with a positive attitude
  • Experience in international support or export compliance is an advantage

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