Deal desk quality manager

1 day ago

Mandaluyong Central Post Office P, Philippines Kels global ventures Full time ₱120,000 - ₱180,000 per year

Job title: Deal Desk Quality Manager

Work Schedule: Rotating Shifts

Work Arrangement: Onsite (Sheridan, Mandaluyong)

Salary Package : up to 120K

Start date: First week of October

Headcount: 1

QUALIFICATIONS:

  • Candidate must possess at least a Bachelor's/College Degree, any field
  • At least 2 years of working experience in a Quality Management role in a BPO setting is required
  • Minimum of 3 years on a Managerial capacity
  • Minimum of at least 12 months experience with Order Management, Operations, or Order to Cash
  • Expertise with QA and Compliance processes, definition documents and scoring guidelines
  • Experience coaching, inspiring and motivating others to meet goals and metrics
  • Strong Analytical skills; Able to tell a story with data and metric
  • Ability to understand contracts
  • Experience with complex deal structuring
  • Experience in Dynamics CRM and Salesforce CRM
  • Experience working with the full Microsoft office suite and Google suite
  • Must have knowledge on Quality Management framework
  • English Proficiency of at least C1
  • Must not be a former or current employee of the client
  • Should not be a job hopper who only works for less than a year per company

RECRUITMENT PROCESS: All recruitment activities will take place remotely, including phone interviews and online assessments. All endorsements must be sent to us for the clearing process and initial screening.

PRE-SCREENING QUESTIONS:

  1. What is your highest educational attainment?

  2. How many years of Quality Management experience do you have in a BPO setting?

  3. How many years of Managerial experience do you have in total?

  4. Do you have experience with Order Management, Operations or Order to Cash? How many months/ years?

  5. Do you have experience in Dynamics CRM and Salesforce CRM?

  6. How much is your last drawn/ current salary?

  7. How much is your salary expectation and is it negotiable?

  8. When are you available to start?

  9. Do you have a pending application with TDCX?

Job Type: Full-time

Work Location: In person

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