Deal Desk Order management Specialist

4 days ago

Mandaluyong City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking a talented Deal Desk Order Management Specialist to join our customer service team at Nezda Technologies, Inc. in Mandaluyong City, Metro Manila. In this full-time role, you will be responsible for efficiently managing and processing customer orders, ensuring a seamless experience. You will be a key point of contact for clients, providing exceptional support and resolution of any order-related queries or issues.

What you'll be doing

  • Receive, process, and fulfil customer orders in a timely and accurate manner
  • Liaise with clients to understand their requirements and provide updates on order status
  • Coordinate with internal teams to ensure orders are delivered as promised
  • Troubleshoot and resolve any order-related issues or discrepancies
  • Maintain detailed records and documentation of all order management activities
  • Continuously look for ways to improve the order management process and enhance the customer experience

What we're looking for

  • Minimum of at least 12 months experience with Order Management, Operations, or Order to Cash
  • Experience with complex deal structuring
  • Experience in Dynamics CRM and Salesforce CRM is preferable
  • College Undergraduates with at least 2 years; associate or diploma courses are accepted
  • Minimum of 12 months total BPO experience
  • English Proficiency of at least C1

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and life insurance benefits
  • Opportunities for career development and skills training
  • Flexible work arrangements and a positive work-life balance
  • A dynamic and collaborative work environment with a supportive team

About us

Nezda Technologies, Inc. is a leading provider of innovative technology solutions and services. Our mission is to empower businesses with cutting-edge tools and strategies to drive growth and success. With a talented team of professionals and a commitment to excellence, we are dedicated to delivering exceptional value to our clients.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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