Quality Manager/Deal Desk Quality Manager

Qualifications:Bachelor's Degree in any fieldMinimum of 2 years' experience in Quality ManagementAt least 3 years in a managerial capacityMinimum 12 months' experience in Order Management, Operations, or Order-to-Cash (O2C)Strong background in QA and Compliance processes, definition documents, and scoring guidelinesSkilled in coaching, inspiring, and...

At TDCX, we empower people to achieve more. As an award-winning and rapidly growing BPO company, we partner with the world's most loved brands and create opportunities for our diverse, talented teams to thrive.Why Join Us?Competitive compensation with attractive perks and performance incentivesComprehensive medical, insurance, and social security...

About the roleWe are seeking a talented Deal Desk Order Management Specialist to join our customer service team at Nezda Technologies, Inc. in Mandaluyong City, Metro Manila. In this full-time role, you will be responsible for efficiently managing and processing customer orders, ensuring a seamless experience. You will be a key point of contact for clients,...

Quality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...

**Deal Desk AnalystWork Schedule: Rotating ShiftsWork Arrangement: Onsite (Sheridan, Mandaluyong)Salary Package : Up to 53kStart date: First week of OctoberHeadcount: 10QUALIFICATIONS**:• Minimum of at least 12 months experience with Order Management, Operations, or Order to Cash• Experience with complex deal structuring• Experience in Dynamics CRM and...

What success looks like in this role: What success looks like in this role:Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.Coaching abilities to drive agent performancesProvide input for Knowledge Article updates...

What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.Coaching abilities to drive agent performancesProvide input for Knowledge Article updates and recommend other improvement...

About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

Qualifications:Minimum of at least 12 months experience with Order Management, Operations, or Order to CashExperience with complex deal structuringExperience in Dynamics CRM and Salesforce CRM is preferableCollege Undergraduates with at least 2 years; associate or diploma courses are acceptedMinimum of 12 months total BPO experienceEnglish Proficiency of at...