US Healthcare HR Generalist/ HR Coordinator

4 days ago

Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time $40,000 - $60,000 per year

US Healthcare HR Generalist/ US HR Coordinator

Work Set Up: 100% WFH

Shift Schedule: GY Shift - EST Time Zone

Job Profile: US Healthcare HR Generalist / US HR Coordinator

About the Client:

The client is one of the leading mental healthcare companies in the USA, with over 2,800 employees, and was founded by and is still led by clinicians. Having just launched a new vision to be America's most valued mental healthcare company, where our teams can fulfill their purpose and do their best work, where clients are treated with warmth and respect, and where communities benefit from access to high-quality care to heal and thrive in life, this company is ready for a new chapter

About the Job

The People Operations Coordinator will provide day-to-day administrative and operational support to the client's Human Resources (HR) team. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is a proactive team player who demonstrates professionalism, confidentiality, and a customer-service mindset while supporting both employees and all people operations team members.

Key Responsibilities:

HR Communication & Support

  • Monitor and manage the HR shared inbox (FreshService), sort incoming emails into designated categories, and respond to general inquiries using approved saved replies, Happeo resources, and client's knowledge base.
  • Escalate and assign emails to appropriate HR team members as needed to ensure timely resolution.
  • Attend HR Office Hours (as scheduled) to support employee questions and provide real-time assistance.

Leave Administration

  • Transfer employee leave information to client's third-party administrator (NY Life), including submitting leave and absence dates and applicable leave types.
  • Accurately enter approved leave cases (e.g., FMLA, Short-Term Disability, Long-Term Disability,
  • Paid Parental Leave) into Workday for employee records and tracking.

Unemployment (UI) Claims

  • Gather and prepare supporting documentation for unemployment insurance claims.
  • Respond directly to state agencies with complete and accurate claim information within required timelines.

HR Operations & Auditing

  • Run the monthly Verify Comply audit and report findings to HR leadership.
  • Maintain accurate and organized digital records in Google Drive, including spreadsheets, trackers, and reports.
  • Support additional HR operational projects and initiatives, as assigned.
  • Employee Recognition & Gifting
  • Administer client's gifting program in partnership with the company's store vendor.
  • Manage redemption store requests and fulfillment of employee swag orders.

Skills / Qualifications

  • Proficient in Google Workspace (Drive, Docs, Sheets).
  • Prior experience with Workday preferred or similar HRIS system.
  • Strong organizational skills with a high attention to detail.
  • Ability to manage confidential information with discretion.
  • Excellent written and verbal communication skills.
  • Self-motivated and able to work independently while contributing as part of a team.

Requirements

  • Minimum of 1 year of HR experience or equivalent HR knowledge.

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