HR Generalist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

The HR Generalist (US) will administer the daily functions of the Human Resource (HR) department of our US team including answering employee inquiries regarding policies and procedures, and processing the onboarding of new hires, personnel changes, and terminations.

Duties and responsibilities include but may not be limited to the following:

• Performs routine tasks required to administer and execute human resource programs including but not limited to onboarding, offboarding, and position changes; compensation, benefits, and leaves of absence.

• Answers frequently asked questions from employees and managers relative to standard policies, processes, benefits, etc., referring complex and/or sensitive matters to the appropriate senior level HR team members.

• Participates in new hire orientation and other employee programs.

• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

• Maintains accurate and up-to-date human resource files, records, and documentation.
• Maintains the integrity and confidentiality of human resource files and records.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.

• Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.

• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

• Performs other duties as assigned.

Work Set-up/Schedule

• Permanent WFH
• 8:00 PM to 5:00 AM Philippine time

Who we are looking for

Successful candidate must possess:

• 2-4 years' experience as HR Generalist (US)
• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Excellent organizational skills, high degree of accuracy and attention to detail.
• Proficient with Microsoft Office Suite, including Excel
• Excellent analytical, problem solving and decision-making skills
• Effective stress and time management skills
• Demonstrates a sense of urgency and ability to meet deadlines
• Ability to work independently and/or as a team member
• Bachelor's degree in Human Resources, Business Administration, Psychology or related field.
• Relative certifications (SHRM-CP etc.) is a plus

What we offer

• Permanent WFH
• Non-taxable allowance
• Day 1 HMO + 1 free dependent
• Sunlife Group Insurance
• Health and Wellness Reimbursement Benefits
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
• Referral bonus

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