Customer Service Lead

4 days ago

Paranaque City, Calabarzon, Philippines Purecool Airconditioning Services Inc. Full time

  • Receiving goals and targets from the Operation Manager and ensuring the deliverables of these targets.

  • Assisting with developing customer service procedures, policies and standards.

  • Training staff to deliver a high standard of customer service.

  • Reviewing and developing quotes.

  • Facilitating calls for clients.

  • Monitoring incoming customer requests and following up to the point of resolution.

  • Resolving customer issues and complaints, escalating them when necessary and communicating results with upper management.

  • Ensuring information accuracy and completeness for existing accounts in company computer system.

  • Assist with the development of comprehensive training programs of new and current employees.

  • Available for night and weekend questions from the on-call staff.

  • Review all financial performance of clients and contracts.

  • Track all assets and submit recommendations for improvements.

  • Set challenging personal and team objectives in line with the departmental and company goals.

  • Analyze performance and identify opportunities to increase utilization through cross training and cross function support.

  • Increase customer retention and expand existing accounts.

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

  • Company Christmas gift
  • Free parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary
  • Anniversary bonus
  • Performance bonus
  • Yearly bonus

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