
Administrative Assistant
2 days ago
Key Responsibilities:
- Coordinate clinical notes requests and follow-ups with clinics and doctors.
- Manage client reminders and handle phone calls with professionalism and courtesy.
- Monitor the shared inbox, ensuring timely saving, renaming, and forwarding of attachments to the relevant person-in-charge (PIC).
- Maintain accuracy in invoice processing by saving and renaming invoices within the billing system.
- Update and maintain tracking sheets, including upcoming appointments, once notes and reports are received.
- Demonstrate proactive communication on Microsoft Teams and collaborate effectively with the team.
- Suggest and implement process improvements to enhance efficiency.
Qualifications:
- Proven experience in administrative or support roles, preferably in a healthcare or client-facing environment.
- Excellent written and verbal communication skills with a professional phone manner.
- Strong attention to detail and time management.
- Clear written and spoken English; confident on the phone.
- Comfortable with spreadsheets and structured filing.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and collaboration tools such as Microsoft Teams.
- Ability to multitask, prioritize tasks, and work independently with minimal supervision.
- Familiarity with billing systems or healthcare documentation is an advantage.
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