Administrative Assistant

Job Summary

The role is part of the Executive Assistance and Travel Management team at Manulife Business Processing Services (MBPS). The Administrative Assistant (AA) is responsible for providing high-level administrative support to multiple leaders within the Global Communications Team. This role is instrumental in maintaining smooth and efficient operations by managing complex calendars, coordinating travel logistics, and processing expenses with accuracy and timeliness.

The Administrative Assistant is expected to support several executives simultaneously and act as a dependable back-up to other Administrative Assistants, fostering a collaborative and agile team environment. Success in this role requires a high degree of confidentiality, professionalism, and exceptional organizational skills. The ideal candidate is proactive, detail-oriented and thrives in a fast-paced environment.

Role and Responsibilities

The Administrative Assistant is accountable for the effective management of priorities through high-quality administration and consistent follow-through on deliverables.

Responsibilities include:

• Calendar Management: Manage multiple executive calendars, schedule meetings across different time zones, resolve conflicts, and ensure optimal time utilization.
• Travel Coordination: Arrange end-to-end travel logistics including flights, visa, accommodations, ground transportation, and itineraries, ensuring alignment with company policies and executive preferences. Experience with Concur or similar systems is preferred.
• Expense Management: Prepare, submit, and track expense reports in a timely and accurate manner, ensuring compliance with corporate guidelines.
• Back-up Support: Provide coverage for other Administrative Assistants during absences or peak periods to ensure continuity of service and team collaboration.

Qualifications

• Minimum 4 years of relevant experience in an Executive or Administrative Assistant role supporting multiple senior leaders simultaneously
• Strong oral and written communication skills, with the ability to interact professionally with multiple senior executives
• Excellent organizational and time management skills, including planning, coordination, priority setting, and task follow-through
• Demonstrated ability to manage complex and sensitive work situations with sound judgment, discretion, and empathy
• Highly collaborative and results-oriented, with a strong sense of accountability
• Advanced proficiency in Microsoft Outlook and the MS Office Suite (PowerPoint, Excel, Word, OneNote)
• Proficiency in Concur and global travel management tools
• Strong interpersonal skills and ability to work effectively across cultures
• Excellent English communication skills, both written and verbal

When you join our team

• We'll empower you to learn and grow the career you want
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement