Shopify Customer Service Representative

2 weeks ago

Legazpi, Bicol, Philippines PANDR Full time $40,000 - $80,000 per year

Deliver exceptional service and drive conversions through expert product quoting and customer support

We are seeking a highly motivated and detail-oriented Customer Service & Sales Support Representative to manage customer inquiries, provide accurate product quotes, and support the sales process across multiple channels. This role requires strong communication skills, technical product knowledge, and a proactive approach to problem-solving, ensuring a seamless and premium customer experience.

Key Responsibilities:

  • Manage and respond to customer inquiries via two primary email inboxes, live chat, and occasional phone calls.
  • Review customer-provided plans and sketches to identify product needs and prepare accurate quotes using Shopify draft orders.
  • Provide timely, knowledgeable, and courteous support for pre-sale and post-sale questions.
  • Develop and maintain a deep understanding of products such as pool fencing, shower screens, and related items to confidently address technical queries.
  • Collaborate with the Director on complex inquiries while working toward independent resolution through continuous learning.
  • Keep detailed and organized records of all customer interactions and quote histories.

Qualifications:

  • Minimum of 2 years' experience in customer service, ideally within an e-commerce environment.
  • Demonstrated experience using the Shopify back-end, particularly with draft orders and product management.
  • Excellent written and verbal communication skills with a clear, neutral English accent.
  • Strong attention to detail, problem-solving abilities, and a customer-first mindset.
  • The ability to interpret technical sketches or plans is a plus.
  • Comfortable working autonomously in a fast-paced, remote-friendly setting.

Why Join Us?

  • Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row)
  • Work with an innovative company providing
    cutting-edge solutions
    across multiple industries
  • Lead a team in a
    fast-paced, high-growth environment
  • Competitive compensation and opportunities for career advancement
  • Collaborative, forward-thinking work culture
  • Competitive salary
  • 21 leave credits + all client-based holidays
  • HMO coverage + dependent
  • Exposure to world-class, high-level management from local and international direct supervisors.

Ready to take your sales career to the next level?
Apply now

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