Customer Support Representative

2 weeks ago

Manila, National Capital Region, Philippines BruntWork Full time ₱40,000 - ₱60,000 per year

This is a remote position.

Schedule:

  • Part-time (minimum 20 hours per week)
  • Monday to Friday 8 AM to 12 NN
  • Client Timezone: Pacific Time (San Francisco)

Client Overview:

Join a pioneering assistive technology company that's transforming lives through innovative captioning glasses designed specifically for people with hearing loss. This forward-thinking organization is dedicated to breaking down communication barriers and helping individuals with hearing impairments stay connected to the world around them. The company is experiencing exciting growth and is building a world-class support team to serve their unique and meaningful customer base. You'll be part of a mission-driven organization that's making a real difference in people's daily lives through cutting-edge accessibility technology.

Job Description:

This is an exceptional opportunity to combine your customer service skills with meaningful impact work, supporting customers who rely on life-changing assistive technology. You'll serve as the friendly, patient voice helping people with hearing loss navigate their captioning glasses and mobile applications. This role blends customer service excellence with basic technical support, requiring you to guide customers through simple troubleshooting while maintaining the highest standards of clear, accent-free communication. You'll work remotely with flexible scheduling while being equipped with the actual hardware you're supporting, giving you hands-on experience with innovative accessibility technology that's changing lives every day.


Responsibilities:
  • Provide exceptional phone-based customer support to customers with hearing loss, demonstrating patience and understanding of their unique communication needs
  • Guide customers through basic troubleshooting of captioning glasses hardware and software with clear, easy-to-follow instructions
  • Assist customers with Bluetooth connectivity issues and mobile app functionality problems
  • Conduct hands-on testing and troubleshooting using company-provided captioning glasses to better assist customers
  • Help customers understand and maximize the benefits of their assistive technology devices
  • Document customer interactions and technical issues to support continuous product improvement
  • Maintain friendly, professional communication while ensuring crystal-clear verbal delivery
Requirements
  • Excellent English communication skills with minimal to no accent (critical requirement due to customers having hearing difficulties)
  • Proven customer service experience with demonstrated patience and empathy
  • Basic technical literacy including understanding of Bluetooth technology and mobile applications
  • Access to Android or iOS smartphone within 3 years old for app testing and support
  • Reliable internet connection and quiet home office environment for phone-based support
  • Genuine passion for helping people with disabilities and making a positive impact
  • Availability for part-time schedule with minimum 20 hours per week commitment
  • Comfort with learning new assistive technology and hardware troubleshooting
Benefits

Independent Contractor Perks: 

  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

​ZR_27145_JOB

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