Manager, HR Shared Services

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

Global Talent Operations Center (GTOC) is the Talent/HR function's location strategy for delivering services at scale, from the recruiting process to the offboarding journey of our candidates and employees at Netflix. GTOC operates in two sites, Mexico City and Manila, operating as one to deliver those services around the clock for our workforce globally. The Manager, HR Shared Services role located in Manila will lead a high-performing team based in Manila; this leader will be expected to progressively mature our location strategy by leveraging data-informed insights to drive strategic partnerships with stakeholders, capitalize on internal capabilities & be informed of external trends to adopt and deploy innovative solutions, beyond the foundational operational excellence of our services.

Key Attributes

• You are a highly effective leader with a proven track record in leading complex Talent/HR operations across the recruiting and employee lifecycle. You are a thought partner in strategic planning for multi-year road maps for Shared Services, including owning and driving the execution of the initiatives.
• You understand and empathize with end-user personas in a multifaceted services environment (e.g., self-service, direct support, and limited high-touch). You comprehend, design, and implement services and functions that prioritize the experience and uphold a 'people over process' mindset.
• You understand and appreciate the cultural and legal nuances of diverse regions, and can enable your teams to be able to operate effectively in such a dynamic environment
• You expertly leverage insights from data to make informed decisions, driving operational excellence within the teams and continually improving our services for the customers
• You have exceptional communication and influencing skills. You are capable of building consensus and guiding complex discussions with senior stakeholders and cross-functional teams to achieve operational and strategic goals. Cross-functional partner teams include Regional Service Delivery, Talent Operations, Talent Acquisition, Payroll, Legal, HRBPs, and others
• You have a proven ability to develop, empower, and manage high-performing teams and foster a supportive and inclusive environment that encourages collaboration and growth.
• You can operate effectively in a dynamic, fast-paced environment, adapting to changing priorities and having the strength to act decisively when information is incomplete or lacking.

Skills and Experience

• 10+ years of experience in Talent/HR in a dynamic and fast-moving environment, with a significant portion of experience in people management in the Shared Services space
• Strong knowledge of end-to-end Talent/HR lifecycle processes, data governance, and service delivery models.
• Strong knowledge of tools used in the Talent/HR lifecycle - Workday (preferably), Google Suite, Tableau, ServiceNow, Zendesk, etc.
• Experienced in leading projects from planning, execution, to successful delivery, particularly in the Talent/HR systems or process improvement initiatives
• Ability to communicate effectively with both technical and non-technical teams, translate complex technical concepts to business-friendly language
• Strong systems thinker, with an ability to prioritize effectively and build sustainable solutions from the ground up
• Skilled at operating in a complex, cross-functional, geo-distributed organization, promoting strong collaboration and integration with other teams

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.