
Supervisor, Quality Assurance
2 days ago
The Supervisor, Warehouse Operations – Outbound is responsible for overseeing and coordinating all outbound activities within the warehouse, including order picking, packing, staging, loading, and dispatch. This role ensures timely, accurate, and cost-effective fulfillment of customer orders while maintaining safety, compliance, and high service levels.
Key ResponsibilitiesOutbound Operations Management
- Supervise daily outbound operations including order picking, packing, labeling, and loading.
- Ensure orders are processed accurately and shipped on time to meet customer requirements.
- Coordinate with logistics/transportation teams for scheduling and dispatch.
- Monitor outbound KPIs such as order accuracy, on-time dispatch, and productivity.
People Supervision & Development
- Lead, train, and motivate warehouse associates in outbound functions.
- Assign tasks, monitor performance, and ensure adherence to SOPs.
- Manage shift schedules, attendance, and resolve workforce issues.
- Promote teamwork and a culture of accountability and continuous improvement.
Compliance & Safety
- Ensure compliance with warehouse safety standards and regulatory requirements.
- Conduct safety briefings, toolbox talks, and enforce use of PPE.
- Monitor and maintain housekeeping standards in outbound areas.
- Support audits and ensure proper documentation of outbound activities.
Process & Inventory Control
- Oversee outbound inventory movements, ensuring proper stock rotation (FIFO/FEFO).
- Coordinate with inventory and inbound teams to resolve stock discrepancies.
- Identify opportunities for process improvements and efficiency gains.
- Support implementation of warehouse management systems (WMS) and automation.
Reporting & Communication
- Maintain accurate records of outbound shipments, documentation, and compliance logs.
- Generate daily/weekly outbound performance reports.
- Communicate effectively with internal stakeholders (customer service, planning, transport).
- Escalate operational issues to Warehouse/Operations Manager with recommended solutions.
Qualifications & Skills
- Bachelor's degree/diploma in Logistics, Supply Chain, or related field (preferred).
- 3–5 years of experience in warehouse/distribution operations, with at least 1–2 years in a supervisory role.
- Strong knowledge of outbound logistics, order fulfillment, and WMS/ERP systems.
- Proven ability to lead teams in a fast-paced, high-volume environment.
- Excellent organizational, problem-solving, and communication skills.
- Knowledge of safety, compliance, and quality standards in warehousing.
Job Types: Full-time, Permanent
Benefits:
- Flexible schedule
- Flextime
- Paid training
Work Location: In person
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