Patient Care Scheduler

Description

Job Position:
Patient Care Scheduler (Provider Liaison)

Work Arrangement:
Fully Remote – Based in the Philippines or LATAM

Job Type:
Full-time, Independent Contractor

Work Schedule:
Monday–Friday, 9:00 AM to 6:00 PM Eastern Time

About Pearl Talent

:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US

.Hear why we exist, what we believe in, and who we're building for:

Why Work with U

s?We're not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retrea

t.About the Compa

nyOur client is a U.S.-based healthcare organization focused on increasing access to life-saving medications for patients with chronic conditions. They partner with leading hospitals, pharmacies, and healthcare providers across the U.S. to simplify the patient care process and ensure timely, affordable treatmen

t.We're looking for
a Patient Care Schedul
er to support our rapidly growing provider network. This is a mission-driven role ideal for someone who is organized, persistent, and passionate about creating better health outcome

**s.

Role Overvi**

ew:As
a Provider Liaison & Schedu
ler, you'll be responsible for coordinating with healthcare providers and pharmacies to secure sign
ed Collaborative Practice Agreements (CP
As) and schedu
le clinical consultati
ons between patients and pharmacists. You'll handle high-volume outreach, document communications in our CRM system, and ensure patients move efficiently through the scheduling proce

ss.This role is ideal for someone with a healthcare coordination background, strong communication skills, and the ability to follow through across multi-step process

es.

Purpose of Your

RoleTo ensure that every patient referred into our program can quickly access the clinical care they need—by securing CPA signatures from providers and efficiently scheduling consultations. You'll streamline the path between physician, pharmacist, and patient, directly improving patient access and care timeli

nes.Requirem

ent
s1. Provider Outreach & CPA Coordina

• tionReach out to physician offices via phone, email, and online fax to introduce and secure
• CPAsExplain the purpose and process of CPAs to medical s
• taffPersistently follow up on unsigned agreements using standardized scripts and seque
• ncesAccurately log all communication and document status in the

CR
M2. Patient Scheduling Sup

• portOnce CPAs are secured, schedule patients for consultations with pharmacy part
• nersCoordinate schedules between patients and clinical t
• eamsConfirm and document all appointments, reschedules, and follow

-up
s3. Data Management & Repor

• tingMaintain clean, up-to-date CRM records for every provider and patient
• caseIdentify and escalate unresponsive or rejecting providers to U.S.
• teamSubmit weekly activity and performance reports to the operations

tea
m4. Workflow Optimization (Growth Opportun

• ity)Proactively identify bottlenecks or inefficiencies in outreach and scheduling proce
• ssesRecommend improvements or new SOPs to streamline operat
• ionsCollaborate with other schedulers (as the team grows) to share learnings and best pract

icesPreferred Experi

• ence1–2+ years in U.S. healthcare operat
  ions, patient coordination, or provider support r
• olesProven experience speaking with physicians, clinic staff, or healthcare provi
• dersFamiliar with CRMs (e.g., Telescope), online fax tools, Google Sheets, and remote collaboration tools like Slack and What
• sAppPast experience working with U.S.-based teams in a fully remote

roleKey Skills & Attrib

• utesClear, confident communic
  ator – able to explain complex workflows to medical professio
• nalsPersistent and detail-orie
  nted – follows up thoroughly and tracks progress accura
• telyCritical thi
  nker – makes suggestions to improve processes and flag is
• suesIndependent and proac
  tive – thrives in a remote setting with minimal hand-hol
• dingBilingual (Spanish a p
  lus) – many patients prefer or benefit from Spanish-speaking sup

portBene

• fitsPotential for profit share based on perform
• anceFully WFH, for
• everAnnual team ret
• reatUnlimited
• PTOPotential Growth Opportuni

tiesOur Recruitment Proc

1. ess:Applica
2. tionScree
3. ningSkills Assess
4. mentTop-grading Inter
5. viewFinal Inter
6. viewJob O
7. fferOnboar

**ding

Ready to Joi**

n Us?If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with P

earl.