Telemedicine Patient Coordinator

Work Arrangement:

Fully remote, overlapping Eastern Time and Mountain Time hours.

Job Type:

Independent Contractor, Full-time.

Salary Range:

we based on experience and expertise, but inquire here for compensation packages

Work Schedule:

40 hours per week, with core hours in Eastern and Mountain Time zones.

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:Watch here

Why Work with Us?

We're not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company

Our client is the modern men's health platform that offers personalized care with data driven insights, licenced physician consultations, medications, and more. They also offer testosterone, clomid, and anastrozole products.

Compensation Package

• Remote Work: Fully remote—work from anywhere.
• Generous PTO: Ample paid time off to rest and recharge.
• Direct Mentorship: Grow through guidance from international industry experts.
• Learning & Development: Ongoing access to resources for professional growth.
• Work-Life Balance: Flexible hours that support a healthy work-life balance.

Role Overview

As a Telemedicine Patient Coordinator, you'll play a vital role in providing exceptional support to patients utilizing our client's telehealth services. Your focus will be on delivering empathetic customer service, actively listening to patient needs, and offering timely and effective solutions. By fostering relationships and advocating for patients, you'll contribute to improving workflows and enhancing the overall healthcare experience.

Your Impact

• Build lasting relationships by providing empathetic and effective patient support.
• Identify and resolve patient concerns, enhancing satisfaction and trust.
• Advocate for patients' needs, driving continuous improvements in telehealth services.

Key Responsibilities

1. Patient Support & Education

2. Educate patients about telemedicine services and guide them on platform usage.

3. Address concerns empathetically and provide personalized solutions.

4. Problem Solving & Troubleshooting

5. Demonstrate creative problem-solving abilities to resolve issues effectively.

6. Escalate complex cases to higher-level support when necessary.

7. Process Improvement

8. Document patient feedback and contribute to workflow enhancements.

9. Collaborate with cross-functional teams to improve patient experiences.

10. Continuous Advocacy

11. Act as a patient advocate, understanding their needs and ensuring resolution.

12. Stay up-to-date on new products, features, and best practices in telemedicine.

Requirements
Must-Have:

• Previous experience in a patient support role, preferably in healthcare or telemedicine.
• Excellent verbal and written communication skills, with a focus on empathy and active listening.
• Strong problem-solving and troubleshooting abilities.
• Proven ability to handle challenging situations with professionalism.
• Exceptional organizational skills and ability to multitask in a fast-paced environment.

Nice-to-Have:

• Familiarity with medical terminology, appointment scheduling, and billing processes.
• Knowledge of data protection regulations, such as HIPAA.
• Proactive mindset with a passion for continuous learning and improvement.

Benefits
Our Recruitment Process

1. Application Submission
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl Talent.

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