Patient Care Coordinators

22 hours ago

Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time $104,000 - $130,878 per year
Description

Virtual Staffing Solutions is looking for Patient Care Coordinators

The Patient Care Coordinator serves as the primary point of contact for patients, ensuring timely support, accurate information, and seamless service. This role involves handling inquiries, managing account updates, and assisting with billing and contract processes while maintaining a high level of professionalism and care.

Key Responsibilities
  • Respond to incoming calls, emails, and messages from patients and customers.
  • Research solutions, troubleshoot issues, and provide clear, effective resolutions.
  • Update and maintain accurate patient billing and personal information.
  • Process account changes, activate contracts, and follow up on overdue payments.
  • Document all customer interactions and solutions in the client system for accurate tracking.
Skills, Knowledge & Expertise
  • High school diploma or equivalent (healthcare-related coursework or degree is a plus).
  • Previous experience in customer service, healthcare support, or patient coordination is an advantage.
  • Strong communication and problem-solving skills.
  • Detail-oriented with excellent organizational abilities.
  • Proficient in computer systems and comfortable working with digital tools.
  • Compassionate, patient-focused, and able to thrive in a fast-paced environment.
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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