Patient Care Coordinator

1 day ago

Cebu City, Central Visayas, Philippines Helpware Full time $104,000 - $130,878 per year

Responsibilities

  • Provide first-line voice support for internal and external customers.
  • Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
  • Build sustainable relationships and trust with patients and the sales team through open and interactive communication
  • Manage large amounts of outbound and inbound calls (~45-55 calls) required for order processing and follow-up.
  • Follow Patient Care communication procedures, guidelines, and policies
  • Identify and assess patient needs to achieve satisfaction
  • Perform patient in-services via phone to ensure proper set up of the equipment and patient understanding of how to operate the unit through their rental period.
  • Provide Level 1 support for quality and technical equipment issues, as outlined in the product manual
  • Ability to articulate the quality and technical issues to Level 2 support as needed while still providing the first line of support for the customer/patient
  • Provide end-of-rental follow-ups including possible extensions and return questions
  • Handle patient complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Alert supervisor to any issues or escalations needed throughout the workday.

Required:

  • Education: High School Diploma or general education degree (GED)
  • Excellent written and verbal communication skills
  • C1 Language Proficiency
  • Job Experience:
    • 3-5 Years of Relevant Work Experience
    • 1-3 Years of Experience Customer Service

Preferred:

  • Education: Associates degree or equivalent
  • Applications:
    • Basic Microsoft Suite Competency (Outlook, Word, Power Point)
    • Previous SAP experience or other Order Management Systems a plus but not necessary
    • knowledge a plus but not necessary

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