Patient Care Coordinator

3 days ago

Cebu City, Central Visayas, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

Responsibilities

  • Provide first-line voice support for internal and external customers.
  • Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
  • Build sustainable relationships and trust with patients and the sales team through open and interactive communication
  • Manage large amounts of outbound and inbound calls (~45-55 calls) required for order processing and follow-up.
  • Follow Patient Care communication procedures, guidelines, and policies
  • Identify and assess patient needs to achieve satisfaction
  • Perform patient in-services via phone to ensure proper set up of the equipment and patient understanding of how to operate the unit through their rental period.
  • Provide Level 1 support for quality and technical equipment issues, as outlined in the product manual
  • Ability to articulate the quality and technical issues to Level 2 support as needed while still providing the first line of support for the customer/patient
  • Provide end-of-rental follow-ups including possible extensions and return questions
  • Handle patient complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Alert supervisor to any issues or escalations needed throughout the workday.

Required:

  • Education: High School Diploma or general education degree (GED)
  • Excellent written and verbal communication skills
  • C1 Language Proficiency
  • Job Experience:
    • 3-5 Years of Relevant Work Experience
    • 1-3 Years of Experience Customer Service

Preferred:

  • Education: Associates degree or equivalent
  • Applications:
    • Basic Microsoft Suite Competency (Outlook, Word, Power Point)
    • Previous SAP experience or other Order Management Systems a plus but not necessary
    • knowledge a plus but not necessary

  • Patient Care Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Patient Care Coordinators will perform the following:- Assist callers with appointment scheduling, obtaining patient demographics, insurance and financial- information.- Process incoming referrals, verifying benefits, eligibility and authorization for both new and established- patients.- Coordinate and respond to patients' and referring providers' concerns...

  • Patient Care Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱250,000 - ₱400,000 per year

    Patient Care Coordinators will perform the following: - Assist callers with appointment scheduling, obtaining patient demographics, insurance and financial - information. - Process incoming referrals, verifying benefits, eligibility and authorization for both new and established - patients. - Coordinate and respond to patients' and referring providers'...

  • Patient Care Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱400,000 - ₱1,200,000 per year

    Patient Care Coordinators will perform the following:Assist callers with appointment scheduling, obtaining patient demographics, insurance and financialinformation.Process incoming referrals, verifying benefits, eligibility and authorization for both new and establishedpatients.Coordinate and respond to patients' and referring providers' concerns in a timely...

  • Patient Coordinator

    4 days ago

    Cebu City, Central Visayas, Philippines OPERATION SMILE PHILS. FOUNDATION INC. Full time ₱900,000 - ₱1,200,000 per year

    General Description:The Patient Coordinator will support the implementation of a registry and database of cleft lip and/or cleft palate patients throughout Cebu and nearby provinces (Visayan Region). They work closely with various community leaders and partners in the different areas of Cebu and nearby provinces to set up registration campaigns and camps....

  • Patient Care Advocate

    4 days ago

    Cebu City, Central Visayas, Philippines DermX Support Inc. Full time ₱800,000 - ₱1,200,000 per year

    Position Overview:Join our dynamic healthcare team as a Patient Care Advocate and become the reassuring voice our patients hear when they need it most. In this vital role, you'll go beyond appointments and phone calls—you'll help patients navigate the complexities of insurance, authorizations, and billing with compassion and efficiency. If you're...

  • Telemedicine Patient Care Coordinator

    6 days ago

    Cebu City, Central Visayas, Philippines PEARL Full time ₱900,000 - ₱1,200,000 per year

    Work Arrangement: Fully remote, overlapping EST working hoursJob Type: Full-timeWork Schedule: 40 hours per week, Monday to Friday, 9:00 AM to 5:00 PM ESTLocations: Remote, open only to candidates based in the PhilippinesAbout Pearl Talent::Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and...

  • Patient Service Coordinator

    3 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱250,000 - ₱500,000 per year

    The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit.Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that allrequired paperwork / documentation is in the system, and that insurance verification, financial clearance andprior-authorization was...

  • Patient Intake Coordinator

    2 days ago

    Cebu City, Central Visayas, Philippines SVC PH Inc. Full time ₱300,000 - ₱450,000 per year

    Select VoiceCom is currently looking for Patient Intake Coordinators to start ASAPSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of....

  • Telemedicine Patient Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines Pearl Full time ₱250,000 - ₱500,000 per year

    Work Arrangement:Fully remote, overlapping Eastern Time and Mountain Time hours.Job Type:Independent Contractor, Full-time.Salary Range:we based on experience and expertise, but inquire here for compensation packagesWork Schedule:40 hours per week, with core hours in Eastern and Mountain Time zones.About Pearl TalentPearl works with the top 1% of candidates...

  • Patient Imaging

    4 days ago

    Cebu City, Central Visayas, Philippines OPERATION SMILE PHILS. FOUNDATION INC. Full time

    The Patient Imaging & Records Coordinator is responsible for the day-to-day administration of patient imaging and medical records for the Operation Smile Philippines (OSP) Cebu Comprehensive Cleft Care Center of Excellence (COE). This position ensures the accurate and timely collection, processing, and management of patient images and digital records. The...