Human Resources Specialist

3 days ago

Manila, National Capital Region, Philippines Lancesoft Philippines Full time ₱300,000 - ₱600,000 per year

Responsibilities:

  • Manage and resolve HR tickets containing both queries and transactional requests accurately and timely based on set Service Level Agreements and Key Performance Indicators.
  • Complete entry-level tasks and administration and address basic people operations concerns related to business or team.
  • Administer all HR operations processes, including but not limited to onboarding, offboarding, transfers, probation, benefits administration, payroll, and reporting.
  • Support payroll processing through data entry, basic calculations, and report generation. Assist in the payment of government statutory remittances and compliance with local tax regulations.
  • Provide support for HR projects and initiatives, as needed, partnering with HR teams across the organization to ensure effective implementation and execution
  • Maintain strict confidentiality of sensitive employee information and adhere to data privacy and security regulations
  • Perform other duties and responsibilities as assigned

What we expect

  • Bachelor's degree
  • 1-3 years of experience in an HR role, preferably with global HR Shared Services experience. Exposure to multiple service lines or processes (Contact Center, Workforce Admin, Payroll, Payroll Accounting, Comp & Ben, Learning, Global Mobility, Travel & Expense) is a huge plus.
  • Basic knowledge of HR processes, practices, and policies across multiple jurisdictions outside Manila, preferably Singapore, Manila, UK, Europe, Switzerland, and US.
  • Experience in using a ticketing tool, preferably ServiceNow.
  • Open to fresh graduates who demonstrate strong curiosity, initiative, and take a proactive approach to problem-solving
  • Strong customer service skills and tech-savvy
  • Proficiency in SuccessFactors or other HRIS
  • Strong proficiency in Excel and other Microsoft Office applications.
  • Excellent interpersonal, communication, and stakeholder management skills.
  • High level of discretion and the ability to handle sensitive and confidential information.
  • Strong attention to detail, organizational skills, and the ability to prioritize and manage multiple tasks.
  • Ability to work independently or with minimal supervision, as well as collaborate effectively with team members and stakeholders across the firm.

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