Agent, VIP Front Office

6 days ago

Paranaque City, Calabarzon, Philippines Hotel Services Full time $30,000 - $50,000 per year
POSITION SUMMARY

The VIP Reception Agent is the first point of contact for VIP Premium and Junkets, playing a crucial role in providing exceptional customer service. They are responsible for handling guest check-ins and check-outs, managing reservations, addressing guests inquiries, and ensuring a positive guest experience for VIP Premium and Junket guests.

DUTIES AND RESPONSIBILITES
  • Greet guests, check-in/out, and provide hotel information and services.
  • Assist VIP and Junket guests with special requirements and preferences.
  • Manage reservations, modifications, cancellations, and ensure accuracy.
  • Respond to guest inquiries, resolve concerns, and promote hotel amenities.
  • Maintain VIP front desk, handle payments, and ensure security protocols.
  • Collaborate with departments to ensure smooth operations and guest satisfaction.


Requirements EXPERIENCE REQUIRED
  • Relevant experience of Front Office in the Hotel industry is an advantage.

KEY COMPETENCIES AND SKILLS​
  • Previous experience in customer service or hospitality industry is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Proficiency in computer systems and hotel management software.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Positive attitude and willingness to go above and beyond to exceed guest expectations.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.


  • Agent, VIP Front Office

    3 weeks ago

    Paranaque City, Calabarzon, Philippines Solaire Resort Full time

    POSITION SUMMARYThe VIP Reception Agent is the first point of contact for VIP Premium and Junkets, playing a crucial role in providing exceptional customer service. They are responsible for handling guest check-ins and check-outs, managing reservations, addressing guests inquiries, and ensuring a positive guest experience for VIP Premium and Junket...

  • Front Office Supervisor

    6 days ago

    Paranaque City, Calabarzon, Philippines Dollar King Realty Corporation Full time ₱800,000 - ₱1,200,000 per year

    • Oversees daily Front Office operations (Front Desk, Call Center/Reservations, Back Office) ensuring smooth procedures and adherence to SOPs, safety and security protocols• Conducts shift briefings, assigns tasks, and ensures proper handovers between shifts• Supervises, schedules, trains, and coaches front office staff; monitors grooming and service...

  • Front Office Supervisor

    6 days ago

    Paranaque City, Calabarzon, Philippines DK Realty Corp. Full time $40,000 - $80,000 per year

    Front Office SupervisorOversees daily Front Office operations (Front Desk, Call Center/Reservations, Back Office) ensuring smooth procedures and adherence to SOPs, safety and security protocolsConducts shift briefings, assigns tasks, and ensures proper handovers between shiftsSupervises, schedules, trains, and coaches front office staff; monitors grooming...

  • Front Desk Officer

    6 days ago

    Paranaque City, Calabarzon, Philippines The Aivee Group Full time $40,000 - $80,000 per year

    The Front Desk Officer serves as the first point of contact for patients, ensuring a welcoming and professional experience. Responsibilities include managing patient check-ins, scheduling appointments, handling inquiries, and maintaining accurate records. This role requires strong customer service skills, organizational abilities, and proficiency in...

  • Reservation Team Leader

    6 days ago

    Paranaque City, Calabarzon, Philippines DK Realty Corp. Full time $40,000 - $60,000 per year

    Reservations Team LeaderLeads the Call Center & Reservations team and reports to the Guest Services Manager, acting as Officer-in-Charge (OIC) in the Supervisor's absenceSupervises, trains, schedules, and coaches reservation agents to ensure service quality, accuracy, and productivityManages OTA listings (e.g., , Agoda, Expedia, Airbnb, Trip), including...

  • Front Desk

    6 days ago

    Paranaque City, Calabarzon, Philippines SUMO NIKU ABREEZA Full time $40,000 - $60,000 per year

    Checking guests in and out.Receiving and managing reservations made online and telephonically.Verifying guests' payment methods during check-in.Assigning rooms to guests and informing them of any specials offered by the hotel.Organizing transport services for guests at their request.Providing guests with information about the hotel.Keeping abreast of...

  • Hotel Front Desk Supervisor

    7 days ago

    Antipolo City, Calabarzon, Philippines Jskhotels Full time

    Join One of Northern Indiana's Leading Hospitality GroupsAs one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding...

  • Front Office Supervisor

    6 days ago

    Cavite City, Calabarzon, Philippines Fynn Boutique Hotel Full time ₱216,000 - ₱240,000 per year

    Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.Job summary:Flexible hours available 1 year of relevant work experience required for this role Expected salary: ₱18,000 - ₱20,000 per month Responsible for overseeing the daily operations of the front desk, ensuring excellent...

  • Reservations Agent

    6 days ago

    Paranaque City, Calabarzon, Philippines DK Realty Corp. Full time $40,000 - $60,000 per year

    Reservations AgentHandles incoming phone calls, emails, social media inquiries, and chat messages, providing information on room availability, rates, and promotionsProcesses reservations accurately in the PMS/OTA extranets, ensuring correct input of guest details, dates, and special requestsUpdates, modifies, and cancels bookings based on guest instructions...

  • Front Office Associate

    6 days ago

    Antipolo City, Calabarzon, Philippines Sotogrande Hotel and Resort Group Full time ₱104,000 - ₱130,878 per year

    About the role We are seeking a Front Office Associate to join the team at Santorini Hotel. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.What you'll be doingGreeting and welcoming guests upon arrival, checking them in and out...