Agent, VIP Front Office

2 weeks ago


Paranaque City, Calabarzon, Philippines Solaire Resort Full time
POSITION SUMMARY

The VIP Reception Agent is the first point of contact for VIP Premium and Junkets, playing a crucial role in providing exceptional customer service. They are responsible for handling guest check-ins and check-outs, managing reservations, addressing guests inquiries, and ensuring a positive guest experience for VIP Premium and Junket guests.

DUTIES AND RESPONSIBILITES
  • Greet guests, check-in/out, and provide hotel information and services.
  • Assist VIP and Junket guests with special requirements and preferences.
  • Manage reservations, modifications, cancellations, and ensure accuracy.
  • Respond to guest inquiries, resolve concerns, and promote hotel amenities.
  • Maintain VIP front desk, handle payments, and ensure security protocols.
  • Collaborate with departments to ensure smooth operations and guest satisfaction.

Requirements

EXPERIENCE REQUIRED
  • Relevant experience of Front Office in the Hotel industry is an advantage.

KEY COMPETENCIES AND SKILLS
  • Previous experience in customer service or hospitality industry is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Proficiency in computer systems and hotel management software.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Positive attitude and willingness to go above and beyond to exceed guest expectations.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
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