
Agent, VIP Front Office
2 weeks ago
The VIP Reception Agent is the first point of contact for VIP Premium and Junkets, playing a crucial role in providing exceptional customer service. They are responsible for handling guest check-ins and check-outs, managing reservations, addressing guests inquiries, and ensuring a positive guest experience for VIP Premium and Junket guests.
DUTIES AND RESPONSIBILITES
- Greet guests, check-in/out, and provide hotel information and services.
- Assist VIP and Junket guests with special requirements and preferences.
- Manage reservations, modifications, cancellations, and ensure accuracy.
- Respond to guest inquiries, resolve concerns, and promote hotel amenities.
- Maintain VIP front desk, handle payments, and ensure security protocols.
- Collaborate with departments to ensure smooth operations and guest satisfaction.
EXPERIENCE REQUIRED
- Relevant experience of Front Office in the Hotel industry is an advantage.
- Previous experience in customer service or hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Proficiency in computer systems and hotel management software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and willingness to go above and beyond to exceed guest expectations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
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