
Reservations Agent
3 days ago
Reservations Agent
Handles incoming phone calls, emails, social media inquiries, and chat messages, providing information on room availability, rates, and promotions
Processes reservations accurately in the PMS/OTA extranets, ensuring correct input of guest details, dates, and special requests
Updates, modifies, and cancels bookings based on guest instructions and hotel guidelines
Responds to OTA guest messages and online review comments promptly and courteously
Coordinates with Front Desk and Housekeeping for pre-arrival arrangements, room status, and guest requests
Monitors rate parity and availability displayed on OTA listings, reporting discrepancies to the Team Leader
Assists in uploading content updates to OTA platforms and hotel website (photos, descriptions, promotions)
Promotes upselling opportunities such as room upgrades, extended stays, and value-added services during booking interactions
Maintains accurate records, call logs, and documentation of all guest interactions and reservations activities
- Adheres to communication scripts, confidentiality protocols, and service standards in all guest interactions
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- On-site parking
- Opportunities for promotion
- Pay raise
- Transportation service provided
Language:
- English (Preferred)
Work Location: In person
Expected Start Date: 09/01/2025
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