Reservations Agent

3 days ago


Paranaque City, Calabarzon, Philippines DK Realty Corp. Full time ₱250,000 - ₱350,000 per year

Reservations Agent

  • Handles incoming phone calls, emails, social media inquiries, and chat messages, providing information on room availability, rates, and promotions

  • Processes reservations accurately in the PMS/OTA extranets, ensuring correct input of guest details, dates, and special requests

  • Updates, modifies, and cancels bookings based on guest instructions and hotel guidelines

  • Responds to OTA guest messages and online review comments promptly and courteously

  • Coordinates with Front Desk and Housekeeping for pre-arrival arrangements, room status, and guest requests

  • Monitors rate parity and availability displayed on OTA listings, reporting discrepancies to the Team Leader

  • Assists in uploading content updates to OTA platforms and hotel website (photos, descriptions, promotions)

  • Promotes upselling opportunities such as room upgrades, extended stays, and value-added services during booking interactions

  • Maintains accurate records, call logs, and documentation of all guest interactions and reservations activities

  • Adheres to communication scripts, confidentiality protocols, and service standards in all guest interactions

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Transportation service provided

Language:

  • English (Preferred)

Work Location: In person

Expected Start Date: 09/01/2025



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