Front Office Supervisor

20 hours ago

Paranaque City, Calabarzon, Philippines DK Realty Corp. Full time $40,000 - $80,000 per year

Front Office Supervisor

  • Oversees daily Front Office operations (Front Desk, Call Center/Reservations, Back Office) ensuring smooth procedures and adherence to SOPs, safety and security protocols

  • Conducts shift briefings, assigns tasks, and ensures proper handovers between shifts

  • Supervises, schedules, trains, and coaches front office staff; monitors grooming and service standards

  • Assists in staffing forecasts, recruitment, and onboarding of new team members

  • Leads by example in delivering warm, efficient, and courteous service; handles escalated guest concerns and service recovery

  • Coordinates closely with Housekeeping, Maintenance, and other departments to ensure seamless guest experience

  • Reviews arrival lists, special arrangements, and ensures guest preferences are anticipated and met

  • Monitors lobby appearance and readiness; ensures availability of front office supplies, tools, and forms

  • Oversees cashiering procedures, verifies billing accuracy, approves shift logbooks and incident reports

  • Prepares operational shift reports and acts as Officer-in-Charge (OIC) in the absence of the Guest Services Manager

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

Expected Start Date: 09/01/2025

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