Front Desk Officer

1 day ago

Taguig, National Capital Region, Philippines The Aivee Group Full time

The Front Desk Officer serves as the first point of contact for patients, ensuring a welcoming and professional experience. Responsibilities include managing patient check-ins, scheduling appointments, handling inquiries, and maintaining accurate records. This role requires strong customer service skills, organizational abilities, and proficiency in administrative tasks. Prior experience in a healthcare or dermatology clinic setting is preferred.

II. Duties & Responsibilities

  • Greet and welcome patients with a warm, professional demeanor, ensuring a positive first impression.
  • Assist patients with the check-in process, including verifying personal details and updating records as necessary.
  • Schedule, confirm, and manage appointments to optimize clinic resources and minimize wait times.
  • Handle incoming calls, address inquiries, and direct calls to the appropriate staff or department.
  • Provide accurate information regarding clinic services, appointment availability, and general inquiries.
  • Maintain and update patient records with accuracy and confidentiality.
  • Coordinate with medical staff to ensure smooth patient flow and timely appointments.
  • Address patient concerns, complaints, and issues promptly and professionally.
  • Collaborate with clinic management to resolve any operational challenges related to the front desk.
  • Ensure the front desk area remains clean, organized, and presentable at all times.
  • Monitor and manage the waiting area to provide a comfortable and welcoming environment for patients.
  • Perform other related tasks as assigned.

III. Qualifications

  • Bachelor's degree in Business Administration, Healthcare Management, or a related field (preferred).
  • Minimum of three (3) years in a front desk or customer service role, preferably in a healthcare or dermatology clinic setting.
  • Excellent verbal and written communication skills in English.
  • Friendly, patient-centric approach with the ability to handle challenging situations with professionalism and empathy.
  • Strong multitasking abilities and attention to detail to efficiently manage administrative tasks.
  • Experience with computer systems, electronic health records (EHR), and standard office software. Knowledge of scheduling software and databases is an advantage.
  • Maintains confidentiality and adheres to clinic policies and procedures.

Job Type: Full-time

Work Location: In person

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