Reservation Team Leader

4 days ago


Paranaque City, Calabarzon, Philippines DK Realty Corp. Full time ₱900,000 - ₱1,200,000 per year

Reservations Team Leader

  • Leads the Call Center & Reservations team and reports to the Guest Services Manager, acting as Officer-in-Charge (OIC) in the Supervisor's absence
  • Supervises, trains, schedules, and coaches reservation agents to ensure service quality, accuracy, and productivity
  • Manages OTA listings (e.g., , Agoda, Expedia, Airbnb, Trip), including pricing, inventory, photos, and content updates
  • Monitors online rates and availability across all channels and coordinates rate changes with the Guest Services Manager
  • Responds to online reviews, OTA guest messages, emails, and social media inquiries in a professional and timely manner
  • Oversees handling of phone, chat, and email reservations; ensures accurate encoding of bookings and special requests into the PMS
  • Handles VIP, group, and complex room requests; coordinates overbooking control and room allocations with Front Office Supervisor
  • Implements upselling and pre-arrival offers and coordinates to related department
  • Maintains updated rate codes, scripts, and promotional materials; ensures system tools and OTA extranets are operating correctly
  • Generates call center and reservations reports (e.g., inquiries, conversion, occupancy forecasts) and endorses to management

Job Type: Full-time

Benefits:

  • Health insurance
  • On-site parking
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

Expected Start Date: 09/01/2025


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