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Virtual Assistant – Buyer's Agent Support

2 weeks ago

Work from Home, Philippines VA World Outsourcing Full time ₱14,000 - ₱180,000 per year

Role Overview

We are looking for a highly proactive and detail-oriented Virtual Assistant with experience in property to support our Buyer's Agent operations. The role involves progressing client briefs, conducting property assessments, managing listings, and ensuring our clients are always presented with the right property options that match their needs and goals.

This role is ideal for someone who thrives working autonomously, without the need for constant supervision, and who is committed to always putting the client's interests first.

Success Metrics (KPIs)

  • Response Time: Reply to client/property alerts within agreed SLAs (e.g., within 1 hour during business hours).
  • Accuracy: 95%+ accuracy in matching property briefs with client requirements.
  • Efficiency: Complete initial property assessments within 24 hours of receiving a new listing.
  • Client Satisfaction: Positive feedback from clients regarding communication and professionalism.
  • Consistency: Ensure 100% of property alerts are reviewed and logged.

Experience

  • Prior experience working in the real estate or property industry (e.g., real estate assistant, property researcher, buyer's agent support).
  • Experience conducting property assessments and reviewing listings.
  • Familiarity with property platforms, databases, and alerts.
  • Previous remote/VA experience is highly preferred.
  • Management systems (e.g., Trello, Asana, , or equivalent).

Key Responsibilities

  • Progress client briefs and ensure smooth communication between the Buyer's Agent and clients.
  • Communicate briefs via text, email, or messaging platforms in a professional and timely manner.
  • Review property listings and conduct an initial assessment of suitability.
  • Perform compatibility analysis between properties and client requirements.
  • Monitor and respond promptly to new property alerts.
  • Maintain accurate records of properties assessed and shortlisted.
  • Support the Buyer's Agent with scheduling, follow-ups, and report preparation.
  • Ensure all tasks are completed with the company value in mind: the right property for the right client.

Skills and Personal Attributes

  • Strong research and analytical skills for assessing property compatibility.
  • Excellent written and verbal communication skills.
  • Ability to work independently and proactively without micromanagement.
  • Highly organized with strong attention to detail.
  • Tech-savvy and comfortable using property platforms, CRM systems, and online communication tools.
  • Values-aligned: always puts the client's best interest first.

Top 5 Competencies

  • Proactive mindset – anticipates needs and acts without waiting for instruction.
  • Client-focused – always prioritizes client outcomes and satisfaction.
  • Detail-oriented – ensures accuracy in assessments and documentation.
  • Reliable – delivers consistent and timely results.
  • Analytical – evaluates property data against client requirements effectively.

Requirements and Qualifications

  • Minimum 2 years of experience in property/real estate support roles.
  • Strong understanding of property listing platforms and alerts.
  • Demonstrated ability to work independently in a virtual environment.
  • Strong English communication skills (both written and verbal).
  • Ability to handle confidential client information with discretion.
  • Stable internet connection and reliable home office setup.
  • Stable internet connection and reliable remote work setup.
  • Experience supporting Australian businesses is an advantage.

Job Type: Part-time

Pay: Php14, Php18,000.00 per month

Work Location: Remote