
Customer Experience Support
2 days ago
Role Purpose & Environment
Customer Experience Support is largely responsible for ensuring that customer have a great and positive experience with their products or services.
As a Customer Experience Support, your primary focus is to assist customers with their concerns end to end, ultimately leading to satisfaction and confidence in the company.
Responsibilities
Here are some key aspects of the role:
Provide first level contact via call and/or email.
Provide high-quality technical support and assist customers with regards to their order, account, and billing inquiries.
Ensure all activity and related information is accurately recorded, including updating tickets with notes in all instances.
Provide timely updates to the customer regarding the status of their queries and/or issues.
Lodge support tickets and assign to responsible support groups.
Follow agreed operational process and procedures.
Engage internal and external parties to drive issues through resolution.
Properly escalate unresolved queries to the next level of support.
Requirements
Must possess at least units for Bachelor's/College Degree preferably an IT/Computer related course.
Experience gained from Telecommunication or Information Technology industry supporting networking services and products.
Understands the concept of network (LAN, WAN) and VOIP (CISCO knowledge is preferred but not a necessity).
Active interest in learning and maintaining technical skills and knowledge.
Strong verbal and written English communication skills.
Good interpersonal skills and able to work within the team.
Emotional resilience, including the ability to work effectively and efficiently under pressure.
Must be open to working graveyard shifts
Job Types: Full-time, Permanent
Pay: Php30, Php34,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Work from home
Work Location: In person
-
Customer Support Specialist
4 days ago
Ortigas, Philippines Offshore Business Processing Full time ₱250,000 - ₱300,000 per yearJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesCreating and managing orders for new shipmentsCreating import and export FCL, LCL, and Air forwarding jobsSending pre-alerts, manifest, arrival notice,...
-
Onsite Customer Support Specialist
1 week ago
Ortigas, Philippines Vserve Ebusiness Solutions Full time ₱360,000 - ₱420,000 per yearResponsibilities:Trusted technical advisor to internal and external customersResolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalationEfficiently resolves a wide range of issues on a daily basisAchieves high CSAT scoresUnderstand when to escalateExcellent problem-solving and...
-
Customer Experience
4 days ago
Ortigas, Metro Manila, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per yearKey Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...
-
Customer Support Specialist
1 week ago
Ortigas, Philippines HR TechX Corporation Full time ₱300,000 - ₱360,000 per yearJob description:OverviewThe Customer Support Specialist provides support in processing and managing client financial transactions, with a focus on ensuring accuracy, compliance, and timely resolution of client requests. The role is responsible for coordinating account updates, monitoring financial documents, and addressing service inquiries to maintain a...
-
Customer Support Specialist
4 days ago
Ortigas, Pasig, Philippines Staff Domain Inc. Full time ₱900,000 - ₱1,200,000 per yearSet-up and Location: Ortigas- Pasig, Hybrid Work Schedule: 9:00AM to 6:00PM (NZDT) | 4:00AM to 1:00PM (PH) Employment Type: Full-time Ready to do work that actually excites you? The Customer Service Representative is responsible for resolving customer inquiries and providing guidance on product features and functionalities. This role...
-
Ortigas, Philippines JOB CONNECT RESOURCES INC. Full time ₱150,000 - ₱250,000 per yearAs an international customer service representative, your job duties include answering customer calls and inquiries, tracking the delivery to ensure the product or service is delivered on time, and serving as the primary liaison between the company and clientJob Responsibilities:Listen to customers' questions and concerns and provide answers or...
-
Customer Service Representative
4 days ago
Ortigas, Philippines Satellite Office Solutions Full time ₱240,000 - ₱600,000 per yearCUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?We are seeking a proactive and...
-
Production Support
4 days ago
Ortigas, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per yearPRODUCTION SUPPORT (SALES SUPPORT)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTION SUPPORT (SALES SUPPORT)?We are looking for a...
-
Health Care account
2 weeks ago
Ortigas, Philippines Sapient Global Services Full timeEasy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative - Healthcare Account in our Metro Manila Sites! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now! Responsibilities: • Assist patients with inquiries about insurance coverage,...
-
Customer Service Representative
4 days ago
Ortigas, Philippines One Luna Full time ₱204,000 - ₱252,000 per yearBlanc Ventures Inc, a growing premium brand, is looking for a CSRWho are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Service Representative Duties and Responsibilities:Serving as the primary point of contact for customers, addressing inquiries and concerns via phone, email, chat, or...