Healthcare Collections Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱900,000 - ₱1,200,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles & responsibilities:

  • Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances
  • Perform collection calls to patients/residents to resolve outstanding balances and secure payments
  • Ensure accurate and timely documentation of all collection activities and account updates in the system
  • Communicate professionally and empathetically with patients, clients, and billers
  • Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
  • Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
  • Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
  • Participate in training sessions, team meetings, and performance reviews as scheduled
  • Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned

Requirements

  • At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO setting
  • Knowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPs
  • Strong communication and negotiation skills with an empathetic but assertive approach
  • Ability to work in a fast-paced, metric-driven environment with minimal supervision
  • Proficiency in MS Office and billing software (SNF Metrics, Transworld etc.)
  • Amenable to night shift and flexible working hours based on client requirements

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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