Guest Service Team Lead

4 days ago

Cebu City, Central Visayas, Philippines The VIBO Group Full time ₱156,000 - ₱240,000 per year

The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards.

Key Responsibilities

  • Supervise and support the front desk team in handling check-in/check-out, guest inquiries, and complaints.
  • Oversee the reservations process, ensuring accuracy in bookings, room allocations, and guest requests.
  • Monitor team performance, provide coaching, and ensure adherence to service standards.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Handle escalated guest concerns with professionalism and empathy.
  • Maintain accurate reports, occupancy forecasts, and team schedules.

Qualifications

  • Strong communication and leadership skills
  • At least 2 years of experience in front desk or reservations, with 1 year in a supervisory/lead role (hotel experience preferred)
  • Knowledge of front office systems and reservation procedures
  • Ability to handle guest concerns with professionalism and empathy
  • Flexible and willing to work shifting schedules, weekends, and holidays

Job Type: Full-time

Pay: Php13, Php20,000.00 per month

Application Question(s):

  • What's your expected monthly basic salary ?
  • How many years' experience do you have as a Services Team Leader ?

Work Location: In person

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