Guest Service Team Lead

The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards. Key ResponsibilitiesSupervise and support the front desk team in handling...

Filinvest Hotel: CRIMSON RESORT & SPA MACTANIn accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Guest Services Manager, the Guest Services Officer is responsible for the general administration and profitability of the operation of the villa and guest...

DepartmentGuest ServicesEmployee TypeProbationaryJob ResponsibilitiesHandle in-bound and outbound via various communication channels including social mediaDevelops a rapport with external and internal customers of NUSTAR to establish customer loyaltyExcellent knowledge of property products, reservation system and customer serviceEnsure resolution of all...

Job SummaryThe Front Office Team Lead oversees the daily operations of the hotel's front desk to ensure exceptional guest service, efficient check-in/check-out processes, and smooth coordination between front office staff and other hotel departments. This role involves supervising and training front desk personnel, handling guest concerns, monitoring room...

We are looking for a friendly, well-presented, and service-oriented Guest Relations Associate to join our team. In this role, you will be the face of the hotel, ensuring every guest receives a warm welcome and personalized service throughout their stay. You will handle guest inquiries, resolve issues promptly, and assist in creating memorable guest...

Key Responsibilities:Register guest/s and assign rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adhere to proper credit, check- cashiering, and cash handling policies and procedures.Understands room status and room tracking.Knows room locations, types of...

About the RoleWe're hiring a friendly and dependable team member to welcome guests and provide excellent table service in a cozy café/restaurant setting.Key DutiesGreet and seat guests, take and serve ordersKeep tables and dining areas clean and organizedHandle payments and guest inquiries politelyAssist the team during busy hoursQualificationsAt least 6...

FILINVEST COMPANY: Crimson Resort & Spa MactanThis role is responsible in ensuring guest satisfaction by supervising the personalized services to guests in the most courteous and efficient manner as well as contributing to optimizing room sales especialy with Korean guests/ clients.Responding to customer requestsUpdates and records all guest information or...

Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFairfield by Marriott Cebu Mactan, Mahi Center, Lapu Lapu City, Philippines, Philippines, 6015ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYFairfield by Marriott Cebu Mactan is located at MAHI Center, MEZ 1, Lapu-Lapu City, Mactan, Cebu,...

POSITION SUMMARYFairfield by Marriott Cebu Mactan is located at MAHI Center, MEZ 1, Lapu-Lapu City, Mactan, Cebu, Philippines. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel – at over 1000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at...