Team Lead

2 weeks ago

Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱400,000 - ₱800,000 per year

ESSENTIAL FUNCTIONS AND BASIC DUTIES :

  1. Set clear team goals and motivate team members
  2. Help to setup an inspiring team environment with an open communication culture
  3. Oversee daily operations, delegating tasks and setting deadlines
  4. Identify training needs and provide coaching
  5. Interact with team members to receive their feedback and help resolve any problems
  6. Supervise team performance and prepare reports on its metrics
  7. Encourage high performance, creativity, and risk-taking
  8. Improve team's productivity
  9. Administer monthly scorecards to track associates' KPI reliability
  10. Assist in coordinating PTO requests
  11. Check process updates and assist new team members with onboarding
  12. Develop and maintain team-building activities
  13. Latitude of work is not just for one role
  14. Handle associates with various roles

These are the foundational skills and behaviors TLs need to be successful across client accounts, internal operations, and people leadership.

Performance Management & Coaching:

  • Ability to track, analyze, and improve associate performance.
  • Deliver feedback effectively and drive improvement through coaching

Client-Centric Communication:

  • Confidently represent the team on client updates and escalations.
  • Respond to client needs with professionalism, urgency, and alignment to SLAs.

Operational Execution:

  • Strong understanding of process flows and account-specific SOPs.
  • Ensures team compliance with quality and turnaround standards.

Data Fluency:

  • Able to interpret dashboards (productivity, attendance, etc.)
  • Translate data into action: root-cause issues, support underperformance, spot trends.

Issue Escalation & Resolution:

  • Proactive identifies blockers or errors.
  • Uses structured escalation paths and leads issue resolution with stakeholders.

Workplace Planning & Delegation:

  • Manages daily capacity, shift coverage, and workload balancing.
  • Assigns work efficiently and reacts quickly to change (absenteeism, urgent tasks, etc)

Professionalism & Leadership Presence:

  • Sets the tone for accountability, respect, and follow-through.
  • Represents the company well to both clients and internal teams.

Process Ownership & Continuous Improvement:

  • Helps document and maintain up-to-date SOPs.
  • Identifies process gaps for improvement.

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱900,000 - ₱1,200,000 per year

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines LegalMatch Full time ₱1,500,000 - ₱3,000,000 per year

    As a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication. You will drive initiatives, identify best practices, and leverage data to ensure exceptional outcomes and outstanding results for...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Myglit Intelligence Full time ₱34,000 per year

    **Account: eCommerceWork set up: 100% Onsite at Cebu CityWork shift: 24x7Salary: up to 34K packageStart date: ASAP**Qualifications:• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)• Mandatory Skills: Customer Service Helpdesk• Ensure process is executed as per the client contract• Drive performance of the team on the...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines LegalMatch Full time ₱1 - ₱2 per year

    As a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication. You will drive initiatives, identify best practices, and leverage data to ensure exceptional outcomes and outstanding results for...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Cobden & Carter International Full time ₱60,000 - ₱80,000 per year

    Responsibilities:Working with a diverse range of clients on financial statement preparation, personal tax returns, company & trust returns, partnership returns, BAS preparation & Report packsEnsure our clients meet compliance and tax obligationsTax consulting & Strategic business planning.Supporting and training up-and-coming talent to develop and...

  • CSR Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Joules to Watts Business Solutions Full time ₱2,400,000 - ₱3,600,000 per year

    About the Role:We are looking for an experienced Team Lead/Trainer to manage and develop a telesales team focused on selling hotel stay packages for U.S.-based hospitality clients. The ideal candidate has strong telesales expertise and a proven ability to train, coach, and motivate junior sales representatives to achieve targets.Key Responsibilities:Lead,...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines ContactPoint 360 Full time ₱1,200,000 - ₱2,400,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

  • WFM - Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionModer, founded in December 2020, aims to positively impact the financial health of companies through top talent, workflow best practices, and progressive technology. Specializing in the US mortgage, insurance, and banking industries, Moder provides end-to-end or component-based outsourcing. Our team consists of experts with decades of...

  • Operations Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱420,000 per year

    Operations Team LeadCebu City | Onsite | Shifting Schedule | Night ShiftLead with Purpose. Inspire Excellence.We're seeking a driven and experienced Team Leader to manage and empower a team of Customer Service Representatives for our Retail account. In this role, you'll oversee daily operations, coach and develop your team, and ensure top-notch service...

  • Recruiting Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines 9d779f64-8626-4bfd-be00-bd2603318b27 Full time ₱1,500,000 - ₱2,500,000 per year

    About Us:Join our World of Talent.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a...