Customer Support, Email/SMS

3 days ago

Work from Home, Philippines Pomelo Health Full time ₱40,000 - ₱60,000 per year

About Us

Pomelo places the best offshore talent with top brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world's top companies operate.

About the Role

We're looking for a skilled and experienced teammate to join a biotech/e-commerce company on a mission to help people think clearer and feel better by reducing decision fatigue with neuroscience-backed products. This person will become an integral part of the team and should be ready to wear a few hats at the start: helping with customer support, email/SMS campaign management, and influencer outreach. Right now, volumes are still low, so this is a blended role. As we grow, there will be plenty of room to specialize and take deeper ownership of one area.

Responsibilities

Customer Support (Email & Chat)

  • Respond to customer questions with empathy and accuracy
  • Troubleshoot order issues and escalate when needed
  • Keep our customer communication friendly, human, and helpful

Email & SMS Campaign Management

  • Set up, schedule, and monitor email and SMS campaigns (Klaviyo/Postscript)
  • QA campaigns to ensure links, images, and copy are accurate
  • Track performance metrics and share insights for improvement

Influencer Outreach

  • Execute outreach to influencers using provided scripts and sequences
  • Manage follow-ups and track outcomes in an organized system
  • Help build relationships that grow our brand awareness and credibility

Qualifications

  • Bachelor's degree in a relevant field
  • 3+ years of experience working in DTC/e-commerce (ideally with a Shopify-based brand)
  • Advanced proficiency with CX platforms (Gorgias, Zendesk, etc.) and AI-driven support tools
  • Demonstrated experience in at least two of the three areas: customer support, email/SMS campaigns, or influencer outreach
  • Strong written English skills (clear, professional, approachable)
  • Comfortable working full-time on US business hours
  • Tech-savvy: quick to pick up tools (we use Klaviyo, Postscript, Shopify, Slack, and outreach tools)
  • Reliable internet connection and a quiet workspace
  • Professional fluency in English with excellent written, reading, and speaking skills
  • Access to a laptop/desktop with reliable and fast Internet connection
  • Ability to work in US time zone, Monday to Friday (8 hours per day)
  • Previous experience working the overnight shift

Benefits

  • Competitive pay, always in US dollars
  • Work remotely from the comfort of your home
  • Health & wellness benefit
  • Paid holidays and time off
  • Performance and referral bonuses
  • Global exposure to the world's best companies

lAvckuPCgu

  • Email and text messages marketing

    3 days ago

    Work from Home, Philippines GLOBAL PACIFIC SUPPORT Full time ₱600,000 - ₱1,200,000 per year

    GLOBAL PACIFIC SUPPORT is seeking a talented and results-driven Email and Text Message Marketing Specialist to join our marketing team. In this role, you will be responsible for designing, executing, and optimizing email and SMS marketing campaigns to engage our clients and drive conversions. You will leverage data-driven insights to create impactful...

  • Email and SMS Marketing Strategist

    3 days ago

    Work from Home, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    We are seeking an Email and SMS Marketing Strategist to lead our engagement and retention efforts for online brands. The ideal candidate will be responsible for developing and executing email and SMS strategies aimed at consistently engaging, converting, and retaining customers. The role focuses purely on strategy, automation, and behavioral...

  • Email Marketing and SMS Specialist

    2 days ago

    Work from Home, Philippines Pomelo Health Full time $40,000 - $60,000 per year

    About UsPomelo places the best offshore talent with top brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world's top companies operate.About the RoleWe're looking for a Email & SMS Specialist with deep experience in e-commerce, Shopify,...

  • Email Marketing Specialist

    3 days ago

    Work from Home, Philippines Support Tech Full time $70,000 - $120,000 per year

    About Support Tech LLCSupport Tech LLC is your nationwide partner for on-site IT solutions, providing "smart hands" for remote support, tech deployments, and IT staffing to ensure operational continuity for multi-site businesses. We efficiently deliver on-site expertise within agreed-upon SLAs.The OpportunityWe're seeking a full-time, results-driven Email...

  • Email Designer

    3 days ago

    Work from Home, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    Work with multiple design formats, such as .psd, .eps, .ai, and .svg, ensuring proper resolution and quality for both digital and print applications. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.)This person focuses solely on designing email templates, ensuring that the campaigns are visually appealing, responsive, and aligned...

  • Email Designer

    3 days ago

    Work from Home, Philippines Multiplymii Full time ₱840,000 - ₱1,440,000 per year

    About the RoleWe're looking for a highly skilled Email Designer with a marketer's mindset—someone who blends strong visual design with lifecycle thinking and an understanding of what drives clicks, conversions, and customer engagement. In this hybrid role, you'll take full ownership of email campaigns—from designing in Figma to building and optimizing in...

  • Email Marketing Specialist

    3 days ago

    Work from Home, Philippines Chronos Agency Full time $70,000 - $120,000 per year

    JOB PURPOSE : The Activations Specialist is responsible for the backend execution of marketing strategies, ensuring high-quality deliverables and optimized campaign performance. This role focuses on the technical and operational aspects of campaign implementation, working closely with the creative team to produce and execute retention marketing campaigns. ...

  • Junior IT Support Specialist

    3 days ago

    Work from Home, Philippines Touch Support Full time $30,000 - $60,000 per year

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Email Marketing Manager

    3 days ago

    Work from Home, Philippines Chronos Agency Full time ₱1,200,000 - ₱2,400,000 per year

    JOB PURPOSE : As a Retention Marketing Manager, you will lead strategy, automation and campaigns for our clients, while managing client relationships and guiding junior team members. You will collaborate with account managers, copywriters, designers and the Client Strategists to develop and optimise strategies that deliver top results. KEY RESULTS / KEY...

  • Email Marketing Specialist

    7 days ago

    Work from Home, Philippines Eastcoast Influencer Management Full time ₱60,000 - ₱120,000 per year

    Title: Part-Time Email Marketing Specialist (15 hrs/week) - Growth to Full-TimePosition: Part-Time Email Marketing SpecialistHours: ~15 hours/week (with growth potential to Full-Time)Location: Remote (flexible, but some overlap with PH/EST time preferred)About UsWe manage multiple digital initiatives across different industries, including consumer-facing...