Head Receptionist

3 days ago


Antipolo City, Calabarzon, Philippines Elite Pilates Club Full time ₱250,000 - ₱500,000 per year
Key Responsibilities

Staff Supervision & Training

  • Supervise, support, and schedule all reception staff to ensure smooth daily operations.
  • Conduct regular training sessions and team meetings to uphold service standards and company procedures.
  • Monitor staff performance and provide guidance, feedback, and coaching as needed.

Client Relations & Front Desk Operations

  • Oversee all client bookings, attendance tracking, and payment documentation.
  • Ensure a professional, welcoming, and efficient front desk experience for all clients.
  • Handle client inquiries, feedback, and concerns promptly and effectively.

Reporting & Documentation

  • Prepare, review, and submit Daily Sales Reports (DSRs) and other required operational forms.
  • Maintain accurate and organized records for clients and employees.
  • Ensure that all financial and operational data is documented and reported in a timely manner.

Coordination with Management

  • Collaborate with the CEO and CFO to prepare reports, schedule meetings, and support performance evaluations.
  • Communicate updates and feedback between front office staff and senior management.

Compliance & Administration

  • Ensure all front office activities comply with company policies and government regulations.
  • Manage the renewal and maintenance of business permits and other required documentation.

Facilities & Equipment Oversight

  • Oversee the use, organization, and maintenance of studio equipment and reception facilities.
  • Report any issues promptly and coordinate necessary repairs or replacements.

Qualifications & Skills
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
  • Minimum 2–3 years of experience in a front office or receptionist supervisory role.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in MS Office and booking/payment management systems.
  • Excellent attention to detail, organizational skills, and ability to multitask.
  • Customer-oriented with a professional demeanor and problem-solving mindset.


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