Associate Renewals Rep

1 day ago

Makati City, National Capital Region, Philippines OpenText Full time $104,000 - $130,878 per year

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.

The Digital Renewal Center (DRC) at OpenText is looking for self-driven, enthusiastic sales and customer retention-minded renewal representatives. You will join a global team of skilled and enthusiastic professionals who understand that their customers are experiencing unprecedented change. Our ongoing goal is to improve on-time renewal, simplify customer renewal experience, embrace technology to improve productivity and efficiency, and to protect OpenText's contract base.

In this role, you are responsible for renewal tasks, customer facing or back end, such as customer care, communication triage, quoting, order configuration, data management, renewal confirmation, quantity expansions, cancellation mitigation, booking and billing arbitration. You will promote Open Text's solutions, support, and services capabilities. Through direct and indirect activities, you will market our offerings to existing small and medium-sized businesses, as part of a Digital Renewal Center with dedicated teams handling specific tasks. The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining strong customer relationships.

What The Role Offers

  • Managing service requests received from Internal & External customers and its timely resolution.
  • Contract renewal pricing and quote preparation.
  • Purchase Order Bookings and resolving booking failures.
  • Managing a pipeline of renewals to be quoted 120 days prior to expiration along with sending the quote to the customer or partner.
  • Modifying account information, orders and checking data quality.
  • Perform outreach to customers to obtain renewal confirmations for on-time renewals, along with positioning upsells/expansions by pulling reports and analyzing consumption trends.
  • Cancelling, terminating, deprovisioning and crediting renewals per customer request and manager's approval.
  • Route support requests received through our ticketing system and direct requests to the appropriate service team for resolution.

What You Need To Succeed

  • Self-driven, organized, highly adaptive, detail oriented and willing to learn.
  • Desire to grow your career with OpenText.
  • Provide timely updates on open requests via a ticketing system
  • Coordinate with other OpenText experts as needed to expedite timely resolution
  • Apply best practices to help our customers and employees minimize operational risks and avoid common pitfalls.
  • Work well under pressure to meet deadlines.
  • Good written and verbal communication skills.
  • Effective at managing multiple tasks and priorities.
  • Bachelor's degree in any major preferred or equivalent work experience
  • Experience with Microsoft Office is necessary with experience in , SAP, or Oracle Service Cloud, preferred.

NOTE: THIS IS A PIPELINE REQ. TA WILL INFORM YOU TO REUPLOAD REFERRED CV ONCE THE NEW REQ IS OPEN

  • Insurance Associate

    1 day ago

    Makati City, National Capital Region, Philippines PHINMA Corporation Full time ₱500,000 - ₱1,000,000 per year

    The Insurance Associate will play a vital role in supporting the day-to-day operations of PHINMA Insurance Brokers, Inc. This position is responsible for customer service and administrative support, and may also involve assistance with sales and claims processing. The role is based in Makati City.Job ResponsibilitiesPrepare proposals for new and renewal...

  • Leasing Associate

    7 days ago

    Makati City, National Capital Region, Philippines Ayala Land Estates Full time

    OverviewThe Leasing Associate will support the Leasing Team in managing inquiries, processing lease applications, coordinating with tenants, and ensuring smooth day-to-day leasing operations. This role requires excellent communication skills, strong organizational abilities, and a proactive mindset.ResponsibilitiesAssist in handling tenant inquiries,...

  • Revenue Execution Associate

    1 day ago

    Makati City, National Capital Region, Philippines S&P Global Full time $80,000 - $120,000 per year

    The Team:The Revenue Execution team is a key partner to the frontline Revenue team, serving as experts on renewal execution across D&R and RVS product portfolios. We are a vibrant, global team of ambitious, client-focused professionals who thrive on collaboration, problem solving, and supporting the achievement of revenue goals. If you're energized by...

  • Leasing Associate

    1 day ago

    Makati City, National Capital Region, Philippines Ayala Land Estates Full time ₱600,000 - ₱1,200,000 per year

    Job DescriptionThe Leasing Associate will support the Leasing Team in managing inquiries, processing lease applications, coordinating with tenants, and ensuring smooth day-to-day leasing operations. This role requires excellent communication skills, strong organizational abilities, and a proactive mindset.Key ResponsibilitiesAssist in handling tenant...

  • Corporate Solutions Operations Associate

    3 days ago

    Makati City, National Capital Region, Philippines AIA Hong Kong Full time

    FIND YOUR 'BETTER' AT AIAWe don't simply believe in being 'The Best'. We believe in better — because there's no limit to how far 'better' can take us.We believe in empowering every one of our people to find their 'better' — in the work they do, the career they build, the life they live, and the difference they make. Together, we can support even more...

  • Sales Associate

    1 day ago

    Makati City, National Capital Region, Philippines Cepat Kredit Financing Inc. Full time ₱144,000 - ₱180,000 per year

    We're currently hiring for the Sales Associate position in our Makati City branch. Duties and Responsibilities: Handling, updating and assisting with day-to-day loan consultant concerns/queries. Assisting marketing assistants/BMs on pre-screening documents/requirements submitted by loan consultants. Boost sales engagement of assigned loan consultants per...

  • licensing associate

    1 day ago

    Makati City, National Capital Region, Philippines Rapide - Pagsanjan, Laguna Full time ₱180,000 - ₱200,000 per year

    POSITION: LICENSING ASSOCIATESALARY: PHP18,000 - PHP20,000WORK SET-UP: FULL ON-SITEWORK SCHEDULE: MON-FRI (9AM-6PM)LOCATION: PASEO DE ROXAS, LEGAZPI VILLAGE, BRGY. LORENZO, MAKATI CITYPosition SummaryWe are looking for a detail-oriented and proactive Licensing Associate to support our consulting team in managing government registrations and compliance...

  • Store Team Leader

    1 day ago

    Makati City, National Capital Region, Philippines Amber Golden Chain Of Restaurants Corporation Full time $40,000 - $60,000 per year

    A store team leader is responsible for monitoring the staff's performance, delegating tasks, and ensuring that the team provides the best customer service by responding to the customer's inquiries and concerns and resolving their complaints. Store team leaders assist with the development of marketing campaigns and promotional offers to sell goods and...

  • Sales Support Rep

    1 day ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱50,000 - ₱55,000 per year

    Make Security Smarter, Not Harder Be the backbone of a cybersecurity sales team powering smarter solutions in a rapidly evolving digital world. Looking to make your mark in the cybersecurity world? This is your chance to build a global career and gain international exposure-without leaving home. Join a team where your impact drives innovation and sales...

  • Technical Director

    1 day ago

    Makati City, National Capital Region, Philippines GHD Group Full time ₱500,000 - ₱1,000,000 per year

    DescriptionHelp us build the future and we'll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we'll provide you...