Service Desk Specialist

15 hours ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱150,000 - ₱250,000 per year

Desired Competencies (Technical/Behavioural Competency)

  • Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
  • Willingness to work in any shifts including night shifts
  • Accountable to answer customer requests and assisting customer either by Teams calls/email/chat/web or over the phone
  • Should be flexible for voice support
  • Ability to understand customer issue and route to appropriate team
  • Must be a strong cross-team collaborator
  • Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
  • Basic knowledge about Systems, backup and Network
  • Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
  • Good to have: MCP & ITIL Certification

Responsibility of / Expectations from the Role

  • Should posses' good communication skills.
  • Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues.

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