Executive Assistant

7 hours ago

Ayala Alabang, National Capital Region, Philippines Coforge Full time ₱150,000 - ₱300,000 per year

Job Title:

Executive Assistant (EA) Trainer

Department:

Center of Excellence – Training

Location:

Manila, Philippines

Position Type:

Full time

Job Description

Role and Responsibilities

  • Instructional Design & Curriculum Development:
    Develop and update engaging training materials, modules, and performance assessments that align with organizational goals and client expectations.
  • Virtual Facilitation & Coaching:
    Deliver impactful live training sessions and one-on-one coaching using various virtual platforms (e.g., Zoom, MS Teams), employing effective instructional techniques to ensure knowledge transfer and skill acquisition.
  • Performance Evaluation & Quality Assurance:
    Conduct practical assessments and simulated scenarios to evaluate trainee competency and readiness for client engagement. Collaborate with the Quality Assurance team to maintain consistent service standards and address performance gaps.
  • Process Optimization & Documentation:
    Translate complex client Standard Operating Procedures (SOPs) into clear, actionable checklists and documentation. Manage and maintain an organized library of training resources and guides.
  • Stakeholder Collaboration & Reporting:
    Partner with management and L&D specialists to identify training needs and skill gaps. Provide regular, data-driven reports on training effectiveness, pass rates, and remediation plans.
  • Professional Standards & Compliance:
    Ensure all VAs are trained on and adhere to data privacy protocols, security measures, and professional communication standards in a remote work setting.

Qualifications and Education Requirements

  • University degree in Human Resources, Education, Instructional Design, or a related field
  • At least B2 in CEF Language proficiency in English

Skills & Behaviors

  • Exceptional written and verbal communication skills in English, with the ability to present complex information clearly and confidently.
  • Strong understanding of adult learning principles and instructional design methodologies.
  • Excellent organizational, project management, and time management abilities.
  • Demonstrated problem-solving skills, proactivity, and the capacity to work autonomously in a fast-paced, dynamic environment.
  • Expert-level proficiency in Microsoft Office Suite and Google Workspace.
  • Experience with project management tools (MS Projects, Asana, Trello, ClickUp) and virtual communication platforms (Yammer, Teams, Zoom).
  • Familiarity with Learning Management Systems (LMS) and e-learning authoring tools is highly desired.

Experience

  • Minimum of 3-5 years of experience in Learning and Development (L&D), corporate training, or BPO coaching role.
  • Proven experience as a high-level Executive Assistant, preferably supporting C-suite executives, is highly desirable.

Working Conditions:

  • This is work in office and will follow Australian Time.
  • Should have own MS Office Suite and Teams Subscription

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