
Assistant Site Director
19 hours ago
Assistant Site Director
This role supports the Site Director in the overall strategic and operational management of site. The Assistant Site Director is a key leader who helps drive site performance, ensure client satisfaction, and foster a positive and productive work environment. This role reports directly to the Site Director and will assume all responsibilities in their absence.
Key Responsibilities
1. Strategic Planning & Execution
- Assist the Site Director in overseeing strategic plans to ensure operational efficiency and support company growth.
- Coordinate with the Site Director and senior management on new and existing client initiatives.
- Support the development and implementation of new procedures and departments to improve performance.
2. Team Leadership & Culture
- Help maintain a positive and energetic office environment by motivating the team and assisting with morale-boosting activities.
- Ensure the team upholds the company's Code of Conduct and its mission, vision, and goals.
3. Performance & Corrective Action
- Review supervisor and manager performance with the Site Director and HR to implement action plans for improvement or promotion.
- Assist the Site Director in escalating performance issues and implementing Performance Improvement Plans (PIPs) for managers and supervisors.
- Ensure the proper execution of corrective actions and performance reviews for all employees.
4. Training & Development
- Assist in the approval and revision of training manuals to ensure all standards and procedures are current.
- Support the creation and refinement of training processes to keep the company's methods up to date.
- Help evaluate training effectiveness and communicate necessary adjustments to the Site Director.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 3-5 years of experience as Call Center Manager.
- Proven experience in performance and operations management, with a strong understanding of BPO KPIs.
- Exceptional leadership, team-building, and interpersonal skills.
- Excellent verbal and written communication skills, with the ability to effectively communicate with employees at all levels, clients, and senior leadership.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Ability to thrive in a fast-paced, high-pressure, and deadline-driven environment.
- Proficiency in call center software, CRM systems, and Microsoft Office Suite.
Experience:
- team management: 3 years (Required)
- overall call center: 5 years (Required)
- operations management: 3 years (Required)
-
Site Operations Director
1 week ago
Quezon City, National Capital Region, Philippines ibex Full time ₱1,500,000 - ₱3,000,000 per yearThe Operations/Site Director (Cyberpark) will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client's customer services. The Director will ultimately manage these accounts and oversee the...
-
Assistant to the Director
20 hours ago
Quezon City, National Capital Region, Philippines Ateneo de Manila University Full time $70,000 - $120,000 per yearJob Summary:Under the supervision of the Director for the Office of People, Team, and Organization Development, the Assistant to the Director / HROD Quality Review and Design Section Head shall support the Director achieve the office mandate in overseeing the planning and implementation of people, team, and organization development initiatives.The position...
-
Assistant Director of Sales
4 weeks ago
Quezon City, National Capital Region, Philippines NORTHBELLE PROPERTIES, INC. Full timeAbout the role We are seeking an experienced Assistant Director of Sales to join our team at The B Hotel Quezon City. In this full-time role, you will be responsible for supporting in driving sales strategies and achieving revenue targets. What you'll be doing Assist the Director of Sales in developing and executing comprehensive sales plans to generate...
-
Assistant Director of Sales
4 weeks ago
Quezon City, National Capital Region, Philippines NORTHBELLE PROPERTIES, INC. Full timeAbout the roleWe are seeking an experienced Assistant Director of Sales to join our team at The B Hotel Quezon City. In this full-time role, you will be responsible for supporting in driving sales strategies and achieving revenue targets.What you'll be doingAssist the Director of Sales in developing and executing comprehensive sales plans to generate new...
-
Assistant to the Director
3 weeks ago
Quezon City, National Capital Region, Philippines Ateneo de Manila University Full timeAssistant to the Director | HROD Quality Review and Design Section HeadPosted 3 days ago and deadline of application is on 9 NovRecruiter was hiring 19 hours agoI. HR/OD Data Management and Quality Assurance ManagementDesign, implements, monitors, and evaluates Office's quality, data and metrics plans and frameworks, in collaboration with the different...
-
Online Assistant
3 days ago
Quezon City, National Capital Region, Philippines Orbit-Teleservices Ortigas Site Full time ₱260,000 - ₱312,000 per yearWe are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries.Key Responsibilities:Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS toolsProvide professional and accurate assistance via email, chat,...
-
Assistant to the Director
21 hours ago
Quezon City, National Capital Region, Philippines ATENEO DE MANILA UNIVERSITY Full time ₱900,000 - ₱1,200,000 per yearI. HR/OD Data Management and Quality Assurance ManagementDesign, implements, monitors, and evaluates Office's quality, data and metrics plans and frameworks, in collaboration with the different UPT&OD groups.Designs the data management plan (from collection to monitoring to evaluation) in support of the quality aspirations of the Office.Monitors the...
-
Associate Training Director
3 days ago
Quezon City, National Capital Region, Philippines Aickman and Greene Consultant's Corporation Full time ₱1,680,000 - ₱1,920,000 per yearQUALIFICATIONSBachelor's degree REQUIRED3+ Years of experience as a Sr. Training Manager or1 Year as an Associate Director TrainingSVAR Score C2 (NON NEGO)Schedule: Night shiftWork setup: OnsiteSite: Commonwealth Q.C., SM Fairview or SM Sta RosaJob Type: Full-timePay: Php140, Php160,000.00 per monthBenefits:Company Christmas giftCompany eventsHealth...
-
Assistant Director of Sales
3 days ago
Quezon City, National Capital Region, Philippines b hotel quezon city Full time ₱480,000 per yearThe Assistant Director of Sales is managing and leading the sales team to achieve revenue targets and overall business goals.It also involves developing and implementing sales strategies, maintaining client relationships, supervising the sales team, and analyzing market trends.Manage key corporate, group, and travel accounts, ensuring excellent client...
-
Laboratory Director
2 weeks ago
Quezon City, National Capital Region, Philippines Cordlife Medical Phils, Inc. Full time ₱1,500,000 - ₱3,000,000 per yearJob description:Are you a visionary leader in laboratory science with a passion for advancing healthcare through innovation? Cordlife Medical Philippines Inc. is looking for a Laboratory Director to lead our processing facilities, ensure world-class compliance, and drive breakthroughs in stem cell, genetics, and molecular diagnostics. This is a unique...