Sales Operations Admin Staff

4 days ago

Bagumbayan Metro Manila, Philippines Kenneth & Mock Designs, Inc. Full time ₱400,000 - ₱600,000 per year

Duties and Responsibilities:


• To receive and channel all incoming calls (inquiries, follow-ups, requests, and complaints) accordingly


• To take up all emails received and reply accordingly and efficiently


• To ensure that all plans and other pertinent documents are printed and endorsed at the soonest to the

assigned/designated person


• To ensure that incoming calls are assigned and endorsed efficiently after the call


• To ensure that all exchanges with the client/caller regarding a particular project are properly noted and endorsed

to the assigned Sales Executive/Representative to avoid miscommunication


• To scan and transmit all documents (quotations, plans/layouts, shop drawings, technical preparation drawings)

to clients or Cebu branch efficiently and professionally


• To ensure that all pertinent documents are properly printed and photocopied prior to transmittal


• Scanning and releasing the job order copies to the respective departments, such as production, engineering,

accounting, and sales


• Sales Presentation on potential walk-in clients that come to the showroom.


• Ownership and responsibility of Sales Accounts/Projects closed


• Assist the sales representative needs, especially in looking for quotations and shop drawings


• Conduct other responsibilities as may be assigned by the immediate manager/head

Qualifications:


• Prior experience a plus.


• Fluent in English.


• Excellent verbal & written communication (clear, concise, professional phone/email). Active listening is crucial.


• Document management skills.


• Strong phone etiquette: professional call handling, accurate messages, escalation.


• Proven ability to multitask, prioritize, and ensure timely processing of calls, emails, and documents.


• Effective inquiry/complaint handling; knows when to escalate.


• Proficient in Google Workspace/MS Office.


• Adaptable to diverse tasks.

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