Junior Application Support Specialist
2 weeks ago
MAIN SKILLS NEEDED:
1.) SQL
2.) Ticket Handling
3.) Incident and Service Request Handling
4.) Customer Support Experience
5.) Basic Knowledge / Experience in MySQL
DUTIES AND RESPONSIBILITIES:
- Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
- Initiates functional testing for critical services as part of monitoring.
- Corrects errors if any and modifies the existing software.
- Upgrade interfaces by updating the hardware for better performance of the system.
- Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
- Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
- Acknowledge all business and customer requests and concerns and provide results in a timely manner.
- Supports monthly backup and clean-up of logs.
- Prepares and generates reports and statistics for live services upon request.
Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
Other job-related activities that may be assigned from time to time.
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