Junior Application Support Specialist

2 weeks ago

Bonifacio Global Metro Manila, Philippines YONDU INC. Full time ₱400,000 - ₱600,000 per year

MAIN SKILLS NEEDED:

1.) SQL

2.) Ticket Handling

3.) Incident and Service Request Handling

4.) Customer Support Experience

5.) Basic Knowledge / Experience in MySQL

DUTIES AND RESPONSIBILITIES:

  • Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
  • Initiates functional testing for critical services as part of monitoring.
  • Corrects errors if any and modifies the existing software.
  • Upgrade interfaces by updating the hardware for better performance of the system.
  • Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
  • Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
  • Acknowledge all business and customer requests and concerns and provide results in a timely manner.
  • Supports monthly backup and clean-up of logs.
  • Prepares and generates reports and statistics for live services upon request.

  • Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.

  • Other job-related activities that may be assigned from time to time.

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