Customer Service Specialist

1 week ago

Work from Home, Philippines Global Hola Full time ₱150,000 - ₱250,000 per year

We are seeking an organized and empathetic Virtual Assistant to join a dynamic team within the healthcare sector, providing remote support to a leading home care business. The focus is on delivering exceptional customer service to clients and carers through efficient communication and data management. The ideal candidate has a background in customer service, excellent communication skills, and a passion for the healthcare industry.

Work Schedule:

  • Full-time: 31 hours per week
  • Weekdays: 5:00 PM – 11:00 PM British Standard Time
  • Weekends: 7:00 AM – 11:00 PM British Standard Time
  • Off days are rotated between Monday, Tuesday, Wednesday, Thursday

Responsibilities:

  • Handle incoming calls and effectively address client inquiries and requests
  • Document and update client profiles using a custom CRM system
  • Coordinate with care managers for client needs and follow-up actions
  • Manage and resolve client issues through an integrated ticketing system
  • Maintain accurate records of interactions and ensure data integrity

Qualifications:

  • Bachelor's degree in Business Administration, Healthcare, or a related field preferred
  • Experience with cloud-based telephony systems like BT Cloud Work
  • Proficient in Notion and CRM systems such as Caspio
  • Minimum of 2 years experience in customer service, preferably in the healthcare industry
  • Strong English communication and interpersonal skills
  • Demonstrated problem-solving and organizational abilities
  • Familiarity with GDPR compliance is a plus

Computer/laptop:

  • Processor: Intel Core i5 or higherRAM: 8GB or higher
  • Storage: 256GB SSD or higher Operating
  • System: Windows 10 or macOS
  • Display: 15-inch or larger screen size with a resolution of 1920x1080 or higher
  • Battery Life: Minimum of 8 hours

Internet:

  • 50 Mbps download and 25 Mbps upload

Accessories:

  • Webcam
  • Noise-canceling headset with mic

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