IT Desktop Support

2 weeks ago

San Nicolas, Ilocos, Philippines Systemantech Inc. Full time ₱250,000 - ₱500,000 per year

POSITION PRIMARY PURPOSE

A Desktop Support Engineer monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

JOB DUTIES AND RESPONSIBILITIES

  • Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
  • Diligently attends to assigned tickets and provides support within the specified SLAs.
  • Regularly updates on the status of assigned service request or incident.
  • Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
  • Responsible in formatting/cloning of PC, Desktop, Laptops.
  • Network connection configuration, testing and basic troubleshooting.
  • Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
  • Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
  • Performs other relevant tasks that may be assigned from time to time.

JOB QUALIFICATIONS

  • A graduate of BS in Information Technology, Computer Science, Computer Engineering, or other related courses.
  • Has technical knowledge of operation and functioning of Windows Operating Systems.
  • Proficient in hardware/software installation troubleshooting/repair of desktop.
  • Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
  • Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup.
  • Fast learner and can be able to easily grasp new technologies, software/hardware and IT concepts.
  • Capable of following different procedures as per client requirements.
  • Can communicate and track IT activity thru with remote back-end teams.
  • Good communication, technical, analytical, problem solving and leadership skills.
  • Maintain IT equipment inventory and documentation.

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