Operation Team Lead

4 hours ago

Pasay, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full time ₱1,200,000 - ₱3,600,000 per year

About the position

As the Operation Team Lead - Sea freight/Airfreight, you'll be at the forefront of orchestrating the global logistics operations. Your role is pivotal in maintaining supply chain visibility, ensuring seamless service delivery, and leading a team of skilled operators at different locations. Your expertise will be crucial in managing customer shipments across various geographies, maintaining high service standards, and proactively resolving operational challenges.

Key Tasks:

  • Oversee day-to-day operations, including forecast planning, shipment management, and performance monitoring.
  • Actively monitor all shipments, proactively addressing and preventing irregularities.
  • Lead escalations with senior management, agreeing on and ensuring the execution of resolution strategies.
  • Communicate proactively with customers about irregularities, offering alternative solutions and corrective actions.
  • Ensure system data quality across the network, taking action if operational guidelines are unmet.
  • Collaboratively plan capacity needs with relevant stakeholders.
  • Act as the primary operational liaison with internal teams and key customer stakeholders.
  • Timely and accurately prepared customer-required shipment and invoicing reports.
  • Ensure consistent service execution according to agreed customer SLAs and SOPs.
  • Manage the implementation of new lanes and services, including training and SOP updates.
  • Oversee special project execution, coordinating with product and operation teams.
  • Update rate cards for new lanes, managing billing and freight audit processes.
  • Build and maintain operational customer relationships for daily operations.
  • Work closely with the customer key account manager to retain and grow business.
  • Drive continuous improvement programs to optimize service and reduce costs.
  • Support the claims handling process with internal stakeholders.
  • Provide monthly market condition overviews and analyses impacting customer business.
  • Team Lead Tasks:

    Lead the control tower team to ensure operational excellence across all geographies and products.
  • Conduct daily briefings to align the team on priorities, critical shipments, and escalation statuses.

Skills and Competencies:

  • Extensive operational freight forwarding experience in air and sea freight.
  • In-depth knowledge of customs procedures, embargoes, and trade compliance globally.
  • Exceptional communication skills with the ability to engage senior management effectively.
  • Cross-functional leadership skills to drive operational priorities across regional/country teams.
  • Decision-making capabilities with accountability, managing risks while demonstrating managerial courage.
  • Strong analytical, conceptualization, and problem-solving abilities.
  • Capacity to work under pressure and handle tight deadlines.
  • If required, able to work in different shifts.

Educational Background / Work experience:

  • University / Bachelor's degree in international logistics or freight forwarding
  • 6 years of work experience
  • 2 years of experience in operation and account management
  • International working experience preferred

Language Skills:

  • Fluent in English (written and spoken)
  • Other languages (written and spoken) beneficial

Computer Literacy:

  • Microsoft Office
  • Microsoft Excel – advanced skills
  • To work alongside an AI system and prompting knowledge is a plus.

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