Gaming Team Lead

2 weeks ago

Pasay, National Capital Region, Philippines Reliasourcing Inc. Full time ₱900,000 - ₱1,200,000 per year

```html

About the Company

The Gaming Team Leader oversees a team that engages players through chat, email, and in-app support. The role focuses on player reactivation, retention, monetization, and VIP care. You'll guide the team in delivering excellent player experiences, resolving issues quickly, and driving participation in events and promotions.

About the Role

The Gaming Team Leader oversees a team that engages players through chat, email, and in-app support. The role focuses on player reactivation, retention, monetization, and VIP care. You'll guide the team in delivering excellent player experiences, resolving issues quickly, and driving participation in events and promotions.

Responsibilities

  • Team Leadership & Coaching
  • Lead and motivate a team handling player engagement and reactivation.
  • Promote a positive, player-focused culture.

  • Conduct regular coaching to improve communication, personalization, and sales tactics.

  • Performance Management

  • Track key metrics like reactivation rate, revenue per user, churn, and satisfaction.

  • Provide feedback and develop training plans to boost results.

  • Operations Oversight

  • Manage chat/email queues across game titles.
  • Ensure quick and accurate handling of player concerns, refunds, and VIP cases.

  • Coordinate with QA, L&D, and product teams to improve workflows.

  • Escalation Handling

  • Personally manage VIPs, influencers, and sensitive player cases.

  • Handle complex issues such as bans, billing, and disputes with fairness and empathy.

  • Process Improvement & Reporting

  • Maintain internal knowledge bases and FAQs.
  • Suggest new campaigns or quality initiatives to improve retention.
  • Report on player trends, engagement results, and support quality.

Qualifications

  • At least 1 year as a Team Leader in gaming, eSports, or customer support.
  • 1–2 years using Zendesk or similar tools.
  • Familiarity with gaming platforms, app stores, and in-app purchase processes.
  • Strong written communication and player engagement skills.
  • Experience with CRM/support tools (Zendesk, Helpshift, Intercom).
  • Passion for gaming and player communities.
  • College-level education preferred.

Required Skills

  • Strong written communication and player engagement skills.
  • Experience with CRM/support tools (Zendesk, Helpshift, Intercom).
  • Passion for gaming and player communities.

Preferred Skills

  • At least 1 year as a Team Leader in gaming, eSports, or customer support.
  • 1–2 years using Zendesk or similar tools.
  • Familiarity with gaming platforms, app stores, and in-app purchase processes.

Pay range and compensation package

Not specified in the job description.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

```

  • Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱1,800,000 - ₱2,400,000 per year

    About the RoleThe Gaming Team Leader oversees a team that engages players through chat, email, and in-app support. The role focuses on player reactivation, retention, monetization, and VIP care. You'll guide the team in delivering excellent player experiences, resolving issues quickly, and driving participation in events and promotions.ResponsibilitiesTeam...

  • no calls- gaming assistant- open for freshers

    2 weeks ago

    Pasay, National Capital Region, Philippines Metacom Full time ₱218,000 - ₱327,500 per year

    Job OverviewWe are looking for passionate and tech-savvy individuals to join our Gaming Account team. As a Gaming Support Representative, you will handle customer inquiries and concerns through email, chat, and text messaging. You will assist players with game-related issues, account concerns, technical troubleshooting, and billing questions while...

  • Senior Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,500,000 - ₱2,500,000 per year

    The team is under the Global Finance of Vestas Shared Services Centre.The Controlling and Reporting group is basically in charge of responsibilities that ensure costing, controls, inventory reconciliation processes, and accrual management are in place and are working in preparation for SOX Compliance and internal and external reporting readiness. It is...

  • Senior Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,500,000 - ₱3,000,000 per year

    The team is under the Global Finance of Vestas Shared Services Centre.The Controlling and Reporting group is basically in charge of responsibilities that ensure costing, controls, inventory reconciliation processes, and accrual management are in place and are working in preparation for SOX Compliance and internal and external reporting readiness. It is...

  • Senior Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,200,000 - ₱2,400,000 per year

    Finance SSC - Business Controlling & Reporting The department is mainly tasked to deliver valuable insights to the business through scalable, reliable, and consistent financial controlling to enhance performance and decision-making across the value chain. We are also in charge of ensuring accurate and timely periodic reporting, which includes ensuring...

  • Accounts Payable Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines SMDC Full time ₱1,500,000 - ₱2,500,000 per year

    JOB QUALIFICATIONS AND SKILLS REQUIREDBachelor's degree in Accountancy, Finance, or related field.Preferably CPA or any relevant certifications, but not requiredMinimum 5-7 years of accounting experience, with at least 1-2 years in supervisory roles.Experience in real estate, shared services, or process-oriented environments preferred.Knowledge of accounting...

  • Telemarketer (Online Gaming)

    2 weeks ago

    Pasay, National Capital Region, Philippines GoTech Entertainment, Inc. Full time ₱264,000 per year

    We are currently seeking a highly motivated Outbound Sales Representative to become a valuable part of our sales team. In this role, your primary focus will be to connect with potential customers via phone, effectively promote our products and services, and successfully close sales. We are looking for someone who is persuasive, driven by achieving targets,...

  • Finance Controller Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines VESTAS SHARED SERVICE AS Full time ₱2,000,000 - ₱2,500,000 per year

    Finance SSC - Business Controlling & ReportingThe department is mainly tasked to deliver valuable insights to the business through scalable, reliable, and consistent financial controlling to enhance performance and decision-making across the value chain. We are also in charge of ensuring accurate and timely periodic reporting, which includes ensuring...

  • Team Lead, Customer Care Center

    2 weeks ago

    Pasay, National Capital Region, Philippines PHH Mortgage Corporation Full time ₱50,000 - ₱150,000 per year

    Team Lead, Customer Care Center - Resolutions (Spanish Bilingual)As the Team Lead, Customer Care Center - Resolutions (Spanish Bilingual) at PHH Mortgage Corporation / Onity Group, you will oversee a team of customer service representatives who provide high-quality resolution support to Spanish-speaking customers. You will be responsible for driving team...

  • Email Support Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Email Support Representative (With Gaming Account Experience)Work Setup: Work Onsite in PasayQualifications:Minimum 1 year of customer support experience, with at least 1 year in gaming-related support (email/chat for mobile apps preferred).Strong written English communication skills with excellent grammar and tone awareness.Empathetic,...