Team Lead

2 weeks ago

Pasay, National Capital Region, Philippines Reliasourcing Full time ₱1,800,000 - ₱2,400,000 per year

About the Role

The Gaming Team Leader oversees a team that engages players through chat, email, and in-app support. The role focuses on player reactivation, retention, monetization, and VIP care. You'll guide the team in delivering excellent player experiences, resolving issues quickly, and driving participation in events and promotions.

Responsibilities

  • Team Leadership & Coaching
  • Lead and motivate a team handling player engagement and reactivation.
  • Promote a positive, player-focused culture.

  • Conduct regular coaching to improve communication, personalization, and sales tactics.

  • Performance Management

  • Track key metrics like reactivation rate, revenue per user, churn, and satisfaction.

  • Provide feedback and develop training plans to boost results.

  • Operations Oversight

  • Manage chat/email queues across game titles.
  • Ensure quick and accurate handling of player concerns, refunds, and VIP cases.

  • Coordinate with QA, L&D, and product teams to improve workflows.

  • Escalation Handling

  • Personally manage VIPs, influencers, and sensitive player cases.

  • Handle complex issues such as bans, billing, and disputes with fairness and empathy.

  • Process Improvement & Reporting

  • Maintain internal knowledge bases and FAQs.
  • Suggest new campaigns or quality initiatives to improve retention.
  • Report on player trends, engagement results, and support quality.

Qualifications

  • At least 1 year as a Team Leader in gaming, eSports, or customer support.
  • 1–2 years using Zendesk or similar tools.
  • Familiarity with gaming platforms, app stores, and in-app purchase processes.
  • Strong written communication and player engagement skills.
  • Experience with CRM/support tools (Zendesk, Helpshift, Intercom).
  • Passion for gaming and player communities.
  • College-level education preferred.

Required Skills

  • Strong written communication and player engagement skills.
  • Experience with CRM/support tools (Zendesk, Helpshift, Intercom).
  • Passion for gaming and player communities.

Preferred Skills

  • At least 1 year as a Team Leader in gaming, eSports, or customer support.
  • 1–2 years using Zendesk or similar tools.
  • Familiarity with gaming platforms, app stores, and in-app purchase

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Paid training

Work Location: In person

  • Senior Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,500,000 - ₱2,500,000 per year

    The team is under the Global Finance of Vestas Shared Services Centre.The Controlling and Reporting group is basically in charge of responsibilities that ensure costing, controls, inventory reconciliation processes, and accrual management are in place and are working in preparation for SOX Compliance and internal and external reporting readiness. It is...

  • Senior Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,500,000 - ₱3,000,000 per year

    The team is under the Global Finance of Vestas Shared Services Centre.The Controlling and Reporting group is basically in charge of responsibilities that ensure costing, controls, inventory reconciliation processes, and accrual management are in place and are working in preparation for SOX Compliance and internal and external reporting readiness. It is...

  • Gaming Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Reliasourcing Inc. Full time ₱900,000 - ₱1,200,000 per year

    ```htmlAbout the CompanyThe Gaming Team Leader oversees a team that engages players through chat, email, and in-app support. The role focuses on player reactivation, retention, monetization, and VIP care. You'll guide the team in delivering excellent player experiences, resolving issues quickly, and driving participation in events and promotions.About the...

  • Senior Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,200,000 - ₱2,400,000 per year

    Finance SSC - Business Controlling & Reporting The department is mainly tasked to deliver valuable insights to the business through scalable, reliable, and consistent financial controlling to enhance performance and decision-making across the value chain. We are also in charge of ensuring accurate and timely periodic reporting, which includes ensuring...

  • Accounts Payable Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines SMDC Full time ₱1,500,000 - ₱2,500,000 per year

    JOB QUALIFICATIONS AND SKILLS REQUIREDBachelor's degree in Accountancy, Finance, or related field.Preferably CPA or any relevant certifications, but not requiredMinimum 5-7 years of accounting experience, with at least 1-2 years in supervisory roles.Experience in real estate, shared services, or process-oriented environments preferred.Knowledge of accounting...

  • Finance Controller Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines VESTAS SHARED SERVICE AS Full time ₱2,000,000 - ₱2,500,000 per year

    Finance SSC - Business Controlling & ReportingThe department is mainly tasked to deliver valuable insights to the business through scalable, reliable, and consistent financial controlling to enhance performance and decision-making across the value chain. We are also in charge of ensuring accurate and timely periodic reporting, which includes ensuring...

  • Team Lead, Customer Care Center

    2 weeks ago

    Pasay, National Capital Region, Philippines PHH Mortgage Corporation Full time ₱50,000 - ₱150,000 per year

    Team Lead, Customer Care Center - Resolutions (Spanish Bilingual)As the Team Lead, Customer Care Center - Resolutions (Spanish Bilingual) at PHH Mortgage Corporation / Onity Group, you will oversee a team of customer service representatives who provide high-quality resolution support to Spanish-speaking customers. You will be responsible for driving team...

  • Team Lead with Retirement Services Insurance Experience

    2 weeks ago

    Pasay, National Capital Region, Philippines -7655-48cb-a6a6-3ecd0eef8e9d Full time ₱600,000 - ₱800,000 per year

    General Function:Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and productsEssential Functions:Manage teams and ensure...

  • CS Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱480,000 - ₱600,000 per year

    Now Hiring: Seasonal Team Leader – E-commerce (Clothing Brand)Onsite | Pasay CitySeasonal RoleWe're looking for a Seasonal Team Leader to join our growing E-commerce support team for a clothing and lifestyle brand. If you're experienced in leading support teams, driving performance, and working with tools like Gorgias and Shopify, we'd love to meet...

  • Prior Authorization Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱2,000,000 - ₱2,500,000 per year

    About the role As the Prior Authorization Team Leader at access healthcare, you will play a pivotal role in overseeing a team of specialists responsible for securing approvals and authorisations for healthcare services on behalf of patients. This full-time, office-based role in Pasay City, Metro Manila will have you leading a high-performing team and...