CRM Assistant

5 days ago

Makati City, National Capital Region, Philippines Federal Phoenix Assurance Company, Inc Full time ₱180,000 - ₱250,000 per year

Build a career with FPG Insurance and be part of a team that creates dynamic, customer-focused insurance solutions.

Our focus is on commitment and innovation across solutions for our clients, partners, shareholders, and employees alike. This focus results in the creation of an environment in which innovation, ideas, and empowerment is unreservedly encouraged. Supporting our clear direction for service quality and advancement that recognizes the combined contribution of the entire FPG Insurance team.

The FPG Insurance environment, coupled with our work ethic and superior benefits, creates exciting employment opportunities, aligned with our sustained strategy for success.

Committed to a comprehensive program of professional development and personal growth, the entire FPG Insurance team receives recognition with appropriate incentives and career development, from a true leader.

Job Summary

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Manages and attends to e-mails/inquiries received thru official brand channels.

Key Responsibilities:

  • Assists customer concerns received from various external touchpoints
  • Coordinate with internal business groups
  • Track and Monitor ongoing client request/queries and submits reports on time to immediate supervisor
  • Ensure the proper delivery of resolution to clients in a timely manner
  • Handle Inbound Calls, Website & Social Media Chat Support, Customer Emailing, Outbound Calls for Customer Updates

Qualifications:

  • Bachelors degree holder of any 4-year business-related course
  • Minimum of 1 year relevant experience
  • Fluent in oral and written English and Filipino
  • Knowledge and experience in call handling and customer service

Job Types: Full-time, Permanent

Work Location: In person

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