Inside Sales Assistant
6 days ago
- Customer Engagement:
Greet and assist customers in person, via phone, or email, providing accurate product information and addressing inquiries in a professional and timely manner. - Sales Documentation:
Assist the sales team in preparing and processing quotations, proposals, invoices, and contracts with attention to detail. - CRM & Record Maintenance:
Maintain accurate and updated customer records in the CRM system or sales database to support effective customer relationship management. - Communication & Follow-up:
Handle incoming calls and emails, follow up with clients on pending matters, and ensure customer queries are resolved promptly. - Order & Delivery Coordination:
Track sales orders, coordinate with internal teams to ensure timely deliveries, and follow up to confirm customer satisfaction.
- Bachelor's degree in Business Administration, Marketing, or related field (preferred).
- Prior experience in a sales support or customer service role (0- 2 years preferred).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Excel, Word, Outlook); experience with CRM systems is a plus.
- Customer-focused mindset with a positive, team-oriented attitude.
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