Customer Service Representative – Social Networking

14 hours ago

Manila, National Capital Region, Philippines Giantsage Full time ₱600,000 - ₱1,200,000 per year

We are looking for a Customer Service Representative to join our dynamic team and help us deliver outstanding support to our valued users. If you're passionate about communication, live-streaming, and building great user experiences, this role is for you

Responsibilities:

  • Provide daily responses and take care of users via LINE OA channels.
  • Respond promptly to users, coordinate with multiple departments to resolve issues, and monitor until problems are solved.
  • Host live-streaming sessions to announce and promote activities for users from time to time.
  • Actively follow up and take care of mid-level users to ensure engagement and satisfaction.
  • Handle other tasks as assigned by the supervisor.

Requirements:

  • Thai nationality.
  • Bachelor's degree in any field.
  • 1–2 years of work experience; prior experience in a similar industry is preferred.
  • Background in customer service or user operations in live-streaming, social media, or related platforms is an advantage.
  • Excellent communication, empathy, negotiation, and interpersonal skills.
  • Good command of English (able to use as a working language).
  • Responsible, accountable, and able to work under pressure in a fast-paced environment.

Job Type: Full-time

Work Location: In person

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