Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines Delaware STEAM Academy Full time ₱336,000 - ₱480,000 per year

We are an education company based in the US, dedicated to empowering the next generation for success in the realms of artificial intelligence (AI), big data, and Internet of Things (IoT) through comprehensive instruction in both software and hardware coding, big data analysis, and AI projects. With a global reach, we've educated thousands of students from various corners of the world.

We are currently seeking a proactive and detail-oriented individual to join our team as a full-time customer service representative with a focus on social media marketing. In this multifaceted role, you will be responsible for facilitating communication with parents and students regarding class scheduling, billing inquiries, and other customer service matters, primarily through email and SMS channels.

Additionally, you will play a key role in managing our social media presence, including interacting with followers, implementing social media marketing strategies to promote our programs and engage with our community effectively.

If you are passionate about customer service and have a knack for social media marketing, we'd love to hear from you

Requirements:

  • Bachelor's degree
  • 2+ years of experience in customer service or a related field.
  • 1+ years of digital marketing experience
  • Must be living in Manila
  • Basic knowledge of any programming language.
  • Strong attention to detail and methodical approach.
  • Exceptional written communication skills for accurate email and SMS correspondence.
  • Excellent English proficiency
  • Proficient multitasker capable of thriving in a fast-paced environment.
  • Quick learner with a knack for adapting to new technologies.
  • Team player who proactively supports colleagues.
  • Must have appropriate hardware (computer/laptop) and a reliable internet connection to work remotely and access necessary systems and tools.

Nice to have:

  • Bachelor's Degree in IT, CS, Business, or a related field
  • Knowledge of CRM softwares such as salesforce, zendesk, etc…
  • Experience in community management and social media management
  • Demonstrated ability to grow social media presence and engage with online communities

Job Type: Full-time

Pay: Php28, Php40,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Application Deadline: 10/20/2025

Expected Start Date: 10/15/2025

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