Customer Success Manager

2 weeks ago

Work from Home, Philippines TechVill Appliance Repair ltd. Full time $70,000 - $120,000 per year

Join Our Team at TechVill

Hey there TechVill is one of the fastest-growing home services companies in North America, and we're shaking things up in appliance repair. We're hiring a Customer Success Manager who will guide customers from first contact to a completed service—handling inbound/outbound calls, booking and routing technicians, and closing sales while keeping our standards sky-high.

You Are Our Colleague If

We're looking for a proactive, highly organized, customer-centric professional who blends inside sales and dispatch in a fast-paced environment. Here's what we expect:

  • Communication Skills: Strong written and spoken English (B2+), able to calm, clarify, and close.
  • Sales-Driven Mindset: Goal-oriented, you enjoy turning inquiries into booked jobs.
  • Customer Focus: You build trust fast and tailor solutions to real customer needs.
  • Organization: Excellent time management, you can juggle multiple calls, schedules, and follow-ups without dropping details.
  • Tech-Savvy: Comfortable with CRM tools and call/sales platforms, accurate data entry is second nature.
  • Resilience & Adaptability: Positive attitude, you adjust quickly when plans change and keep moving forward.
  • Flexibility: Available to work from 7 AM — 5 PM or 4 PM — 10 PM Calgary time (Monday to Friday).

What You'll Be Doing

  • Inbound Care: Answer and consult customers on incoming calls; explain services, pricing ranges, and next steps.
  • Outbound Outreach: Call warm leads and past customers (≈ 55 calls/day on average) to book or rebook visits and identify sales opportunities.
  • Scheduling & Dispatch: Create technician appointments, build efficient daily routes, and coordinate return visits or parts-related follow-ups.
  • Pipeline Ownership: Qualify needs, present tailored solutions, and convert inquiries into confirmed jobs while ensuring a great experience.
  • CRM Excellence: Enter and update records, notes, and statuses in the CRM; track progress through each stage.
  • Cross-Team Communication: Maintain clear, timely communication with technicians and other departments to keep the day running smoothly.
  • Quality Standards: Work according to service guidelines and KPIs (speed to answer, conversion, rebooking rate, data accuracy).

What You Will Get

  • Flexible remote work arrangement.
  • Competitive payment in USD.
  • Opportunities for professional growth and learning.
  • Future relocation prospects to Canada.
  • A supportive and collaborative team environment.
  • Fully English-speaking work culture.

Why TechVill?

We're proud of what we've built so far:

  • #1 Repair Company: We're recognized by a top appliance manufacturer as the best in the city.
  • 40,000+ Happy Customers: We've earned their trust with exceptional service.
  • Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
  • Big Ambitions: We're on a mission to set new standards in home services.
  • Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to join a team that's setting new standards in-home services? Apply now and let's grow together

Job Type: Full-time

Language:

  • English at least B2 level (Preferred)

Work Location: Remote

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