IT Support L1

3 days ago

Eastwood Quezon City PH Intelassist Full time $40,000 - $60,000 per year

Work Setup: 2-4 weeks onsite, then a transition to work-from-home setup
Location: 19th Floor, CyberOne, Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila
Shift: Graveyard/Nightshift

Purpose:

Supports the administration of the clinic's computer systems by completing special projects; troubleshooting complex hardware and software problems and administering network access, communications and security for end-users and groups in a complex network environment of Windows Ethernet local area network, intranet/internet, wireless and legacy systems.

Distinguishing Characteristics

The Systems Support Specialist is the first level of a two-level computer system support series. The Support Specialist is distinguished from the Senior Support Specialist, who has the added responsibility of supervising staff and day-to-day computer operations of a unit.

Essential Duties/Responsibilities:

  • Provides end-user support for computer applications which include designing and generating various reports; creating back-up copies of data sources; and loading new data into systems.
  • Write and maintain SOPs and Knowledge Base articles.
  • Completes special computer projects to include researching and testing necessary products, making recommendations, developing standards, overseeing implementation, and documenting the processes.
  • Monitors hardware, software, and telecommunications equipment to include installing and upgrading applications, configuring programs to meet end-user needs, troubleshooting issues, and reviewing usage reports.
  • Manages Active Directory system to include adding and deleting users as necessary, assessing individual access needs, making system changes, and troubleshooting system access issues.
  • Performs work during emergency/disaster situations.
  • Other projects and responsibilities may be added at the supervisor's discretion.

Position Specific Duties

Some positions may: serve as lead to staff to include assigning and monitoring work, providing direction, and training staff.

Other Duties:

  • Involves typing, talking, hearing, seeing, and repetitive motions.
  • Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.
  • Travel between clinic locations throughout the Wilmington area is required on a daily basis. The ability to work an "on-call" rotation involving being available to respond to telephone calls requesting assistance and/or physically responding to a clinic location during evening hours and weekends is required.
  • Other Duties as assigned.

Qualifications:

Requirements:

  • Bachelor's Degree Computer Science or a related field
  • Three years computer support experience that includes installation and troubleshooting, where one year was at a supervisory level
  • or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
  • Valid NC Driver's License
  • CompTIA A+ Certification

Preferred:

  • Bachelor's Degree.
  • CompTIA Network+ Certification.
  • ITIL Foundation v4.
  • Microsoft 365 Certified

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

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