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Helpdesk Support L1

2 weeks ago

Cebu City, Central Visayas, Philippines ManpowerGroup Full time ₱150,000 - ₱300,000 per year

About the role

We are seeking a talented and customer-focused Helpdesk Support L1 to join our dynamic team at Manpower Philippines in the Cebu IT Park. As a Helpdesk Support L1, you will be responsible for providing first-line technical support and troubleshooting assistance to our clients, ensuring their IT-related queries and issues are resolved efficiently and effectively.

What you'll be doing

  • Works directly with customers to resolves recurring or standard problems

  • Provides daily and weekly incident tracking sheets to report on performance

  • Reviews incident history to determine recurring faults

  • Provides technical support and assistance to clients and businesses regarding hardware and software issues

  • Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis

What we're looking for

  • Minimum 1 year of experience in a helpdesk or IT support role, preferably in the IT industry

  • Strong problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues

  • Excellent communication and customer service skills, with the ability to explain technical concepts in a clear and understandable manner

  • Working knowledge of common hardware, software, and network technologies, including Windows, Office 365, and basic networking concepts

  • Ability to work effectively in a fast-paced, dynamic environment and handle multiple tasks simultaneously

  • Strong attention to detail and a commitment to providing high-quality support

  • Positive attitude and a willingness to learn and grow within the role